Client Support Specialist

Introduction:
Who are we?

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

Description:
Position Purpose

The objective of the Client Support Specialist is to operate as the key point of contact for clients within a specific housing portfolio. The role focuses on key aspects of tenancy management, delivered under the guidelines of the Residential Tenancies Act. A primary focus is for coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

This role is based in Gungahlin with responsiblity for a portfolio for tenancy management in Queanbeyan.

Skills and Experiences:
Desired Skills and Experience:
Cert IV in Social Housing (desirable)

Up to date knowledge of relevant tenancy and housing legislation

Knowledge of social housing policies and procedures

Sound understanding of social and community issues impacting on social and affordable housing clients

Sensitivity and understanding of cultural and socio-economic characteristics

Current drivers licence