Client Support Specialist

CUSTOMER SUPPORT

Company: MarketX Inc.
Location: Dasmariñas City, Cavite
Work Setup: On-Site
Employment Type: Full-Time
Schedule: Monday–Saturday, 8:00 AM–5:00 PM

About the Role

MarketX Inc. is looking for a Customer Support to assist customers with their online orders and provide reliable, friendly, and professional support throughout the customer journey.

The role primarily involves order confirmation and after-sales customer support, including outbound calls to confirm orders, verifying customer and delivery information, and responding to customer concerns through WhatsApp, Messenger, email, and other assigned support channels.

We are looking for someone who is customer-focused, patient, organized, and comfortable communicating with customers through both phone calls and written channels. A pleasant, clear, and professional speaking voice and a warm, approachable personality are important for this role.

Key Responsibilities

• Contact customers to confirm their online orders before fulfillment
• Verify customer information, delivery address, product, quantity, and payment details
• Follow up with customers who cannot initially be reached
• Respond to customer inquiries through phone, WhatsApp, Messenger, email, and other assigned channels
• Assist customers with order status and delivery concerns
• Handle concerns involving damaged, incorrect, or missing items
• Assist with replacement and other after-sales requests
• Identify incomplete, duplicate, suspicious, or potentially fake orders
• Help minimize order cancellations, failed deliveries, and Return-to-Sender (RTS) orders
• Update customer information and order status accurately
• Follow up on unresolved customer concerns
• Escalate concerns to the appropriate team when necessary
• Maintain accurate records of customer interactions and concerns
• Coordinate with fulfillment, logistics, and other concerned teams
• Perform other customer support-related tasks as assigned

Qualifications

• Experience in customer service, customer support, e-commerce, order confirmation, or after-sales support is preferred
• Experience handling COD orders and outbound customer calls is an advantage
• Has a pleasant, clear, and professional speaking voice
• Warm, approachable, patient, and customer-friendly
• Good verbal and written communication skills
• Can communicate professionally in Filipino, English, and Taglish
• Comfortable handling phone calls, WhatsApp, Messenger, email, and chat
• Detail-oriented, organized, and good at following up on customer concerns
• Familiarity with Google Sheets, CRM, or order-management systems is an advantage
• Able to remain professional and patient when dealing with different types of customers
• Willing to learn and follow company procedures
• Willing to work on-site in Dasmariñas City, Cavite
• Willing to work Monday–Saturday, 8:00 AM–5:00 PM

Important Note

This position requires regular communication with customers through phone calls and online messaging channels. Applicants should be comfortable speaking with customers, handling concerns professionally, and providing timely and accurate assistance.

Pay: Php16,000.00 - Php18,000.00 per month

Application Question(s):

• Please upload your updated CV/Resume.
• Do you have previous experience in customer support, customer service, e-commerce, or handling customer concerns?
• The salary range for this position is ₱16,000–₱18,000 per month. Is this salary range acceptable to you?
• The work schedule is Monday to Saturday, 8:00 AM–5:00 PM. Are you available and comfortable working on this schedule?
• The position is fully on-site in Dasmariñas City, Cavite. Are you willing and able to report on-site six days a week?

Work Location: In person