Client support specialist

Description Paysera is the first fintech company in Lithuania and an EU-licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, to a finance management app, and money transfers worldwide. Make sure to check out all of our products in more detail on our website.

With over 1 million app installs and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start-up minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on establishing our core company values. Join our vibrant international team of +600 people across +20 different cities worldwide.

When communicating and solving problems, do you feel like a fish in water? Join us!

In this position, you will be an advisor for e-commerce and financial services to clients from Lithuania and abroad. They will turn to you seeking valuable advice and assistance, and your daily work will significantly contribute to client satisfaction with our services and a positive reputation in the market. Also, we are on the lookout for individuals who are committed to self-improvement and are not afraid to employ innovative AI tools in their daily work to drive progress.

Responsibilities

• Communicating with clients from Ukraine and other countries via phone and email.
• Providing guidance to clients on payment and financial services.
• Collaborating with colleagues and other departments to address and resolve issues.
• Creating a positive and welcoming atmosphere for clients.
• Offering full support in resolving client concerns.

Requirements

• Strong computer skills and fast typing – essential for effective and efficient communication with clients.
• Proficiency in English – crucial for accurately understanding client inquiries and issues.
• Excellent communication skills – key to engaging with clients and addressing their concerns.
• Attention to detail – ensures accurate entry of client information into the system.
• Previous experience in customer service (preferred).
• Knowledge of additional foreign languages (preferred) – beneficial for communicating with clients from diverse countries.