Client Support Specialist

About the Role

You’ll be the first point of contact for our warehouse team for despatch requirements, managing production details and post-run invoicing, and working closely with our Production and Warehouse teams.

This is a busy, varied role that’s perfect for someone who enjoys building strong relationships, solving problems, and keeping everything running smoothly.

Hours: 8:00am – 4:30pm Monday – Friday

This role is only a 3-month fixed term contract.

What you’ll be doing

• Build strong relationships and follow up to ensure a great client experience.
• Coordinate dispatch requirements, liaising with internal teams to meet client needs.
• Track orders, resolve issues, and keep clients informed every step of the way.
• Maintain accurate records, systems, and invoicing.

What we’re looking for

• Strong organisational and time management skills – able to juggle multiple tasks.
• Previous customer service, administration, or logistics experience (FMCG or production experience is a bonus).
• Excellent attention to detail and strong computer literacy.
• Must have the Legal Right to Work in New Zealand

This is a dynamic role with many touchpoints across the business – being adaptable, proactive, and solutions-focused is essential!

What we offer

• A fixed-term role until January 2027 – great experience in a leading wine industry employer.
• Options for part time or school-friendly hours
• A supportive team environment, passionate about quality, sustainability, and great service.

About WineWorks

WineWorks is a passionate and driven team of experts supporting New Zealand wine to shine. With plants in Auckland, Hawke’s Bay, and Marlborough, we provide our country’s winemakers with world-class technology, expansive facilities, and exceptional services.

We’re also sustainability focused – committed to minimising our impact on the environment and climate.

Apply Now!

Click apply or wineworks.co.nz/careers and submit the online application form with your current CV.

Find out more about us at www.wineworks.co.nz.