Client Support Specialist

We have an excellent opportunity for a Client Support Specialist at a leading company conveniently located in Feasterville/Trevose. This is a temp to perm opportunity

Job Duties Include:

• Serves as internal liaison with Customer, Sales, and Operations personnel to establish and build stronger relationships with existing customers and prospects.
• Accurately records and modifies customer data and changes held in company’s ERP system on a regular basis.
• Personifies the attitude (externally and internally) “the customer ALWAYS comes first” when conducting daily interactions with customers, on the phone/e-mail, at the highest level of integrity and service. Translates this attitude into daily workflow and priorities.
• Takes full accountability and ownership of each customer interaction by providing appropriate, accurate documentation and appropriate follow-up to both customer and company management. Utilizes effective research skills and available resources (i.e. websites) to provide resolutions to Client discrepancies in a timely manner.
• Proactively compiles and routes customer feedback to appropriate internal departments and contacts.
• Maintains current and clear understanding of the company’s products, services, and processes for all markets
• Performs WEBEX and individual customer trainings.

Job Qualifications Include:

• Bachelor's degree a plus
• 3-5 years of customer support experience with at least 3 in customer facing roles, such as client services.
• Manufacturing experience a plus
• Proficient in MS Office
• Excellent written and verbal communication skills
• Ability to prioritize and multitask