Client Support Specialist - ending June 2027

• 1 x Fixed Term/secondment Full time opportunity untill June 2027
• Make a meaningful difference to the lives of young people
• Based in Grey Lynn, Auckland / Tāmaki Makaurau

Mō te tūnga| About the role

The National Contact centre service the entire country, providing 24/7 service to children and families. From initial contact, the contact centre will be involved in each aspect of completing the child's journey through our multiple services.

Working in a contact centre at the Ministry for Children puts you at the forefront of peoples' lives.  Our clients need highly empathetic people to help them navigate a range of issues from providing support, through to linking them to services and tools that can make a difference to the lives of young people.

As a Client Support Specialist, you will support at a National Level, assisting those wanting to make contact with Oranga Tamariki for numerous reasons.  Within this process, full attention must be paid to the accuracy of client records, whilst strictly adhering to information security procedures. You will be making key decisions which will have a positive impact on others, as well as contributing to an amazingly supportive team who show care and empathy for those we service.  This is a fast paced and challenging environment and you will be given training and development at each step.  You will be supported by our CSS Team leader, as well as an experienced team.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

• Confident communicator both verbally and written
• Problem solving skills with the ability to find solutions within tight deadlines
• Previous experience in administration or contact centre role and/or transferable skills
• Great interpersonal skills and the ability to build rapport with people of varying levels
• Effective organisational, planning and time management skills
• Proactive and self-motivated approach
• Excellence knowledge of IT systems and all Microsoft packages
• Working rights within New Zealand.
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture

Nōu te rourou | What's in it for you

We're offer significant professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

• Fascinating and meaningful career
• Challenging work in a fast paced, varied and rewarding environment
• Supportive and friendly working environment
• Full training will be provided
• Generous benefits:  https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/
• Genuine commitment to wellbeing

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised.  We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

We are committed to putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Me pēhea te tuku tono| How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact  [email protected]

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Hurry as applications close 7th September 2026!