Client Support Specialist - Full Remote WFH

Build your career with SMA Support Services!

We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.

We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.

Ready to grow your career in a supportive, international environment? Join us—apply today!

Qualifications

• At least 3 years in the BPO industry
• Excellent English communication and multitasking skills
• Appointment setting background and other similar roles is a PLUS
• Preferably with a background in Customer Service
• Willing to work graveyard and can start training immediately
• Has an existing home office setup with a conducive work environment
• Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, industry
• Excellent noise-canceling headset, and dual monitor
• A stable internet connection with at least 25 Mbps upload and download
• Back-up power/internet is a plus

Offer

• Long-term/full-time position

• Competitive pay is at 31,391.08 gross + 13th Month pay

• 5,000 Client Deployment Allowance

• Pay begins on day 1 of training

• Benefits, such as: Enjoy benefits valued at 324,000 pesos annually

  • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit
  • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
  • Pag-IBIG MP2 Savings Program:  Where the company will contribute monthly to your MP2 account!
  • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization

• Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.

• Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually

  • Perfect Attendance
  • KPI Superstars
  • Shoutout Incentive
  • Referral Incentive
  • QA Rockstar
  • C3 Champions
  • Client Obs Incentive

• Quarterly In-person Team-Buildings

• Annual Company Outing - A yearly team adventure to unwind and celebrate together

• Annual Year-End Party -  A fun-filled party capped with exciting grand raffle giveaways!

• Annual Performance Review - Performance-based reviews with opportunities for pay raises.

• Annual Sports Fest -  Show your team spirit and compete in fun games and tournaments!

• 13th-month pay -  Guaranteed additional month’s salary every year.

• Government-mandated benefits:

  • SSS
  • PhilHealth
  • PAG-IBIG

• Career Advancement Opportunities