Client Support Specialist with Italian

Cognizant Romania ishome to 2400+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

Role Description: As a Client Support Specialist with Italian, you will be the primary point of contact for users experiencing technical issues with our suite of products and services.

You will provide technical assistance, troubleshooting and guidance in Italian, helping users understand and effectively use our solutions. The role combines technical knowledge with strong communication skills and a customer-focused approach. Your ability to understand users’ needs, explain technical concepts clearly and provide timely solutions will be essential to your success in this position.

Key Responsibilities:

• Provide high-quality technical support to users, primarily via chat, as well as through email and outbound calls.

• Diagnose, troubleshoot and resolve technical issues related to application setup, configuration, functionality and integration.

• Guide users through step-by-step solutions, ensuring they understand the resolution and know how to prevent similar issues in the future.

• Accurately document support interactions, identified issues and provided solutions in the relevant systems and knowledge base.

• Collaborate with other support teams and escalate complex technical issues to specialised teams when necessary.

• Stay up to date with the latest product features, updates and recommended practices.

• Maintain a high level of customer satisfaction by demonstrating empathy, patience and professionalism in every interaction.

Qualifications:

• Excellent written and verbal communication skills in Italian, minimum C1 level, and English, minimum B2 level

• Previous experience in technical support or a similar customer-facing role.

• Good understanding of basic computer hardware, software and networking concepts

• Strong analytical and problem-solving skills, supported by a logical and methodical approach.

• Excellent communication, interpersonal and active listening skills.

• Ability to explain technical information clearly and concisely to both technical and non-technical users.

• Strong organisational skills and the ability to manage multiple tasks effectively.

• Confidence in using web-based applications and navigating online resources.

Cognizant Romania Employee Benefits:

• Flexible Work Schedule – Outside of core working hours, you have the flexibility to arrange your schedule in a way that best suits your personal and professional needs.

• Annual Leave – Enjoy 26 vacation days each year to relax, recharge, travel, and spend quality time with family and friends.

• Learning & Development – Access a wide range of training programs, workshops, certifications, and continuous learning opportunities to support your professional growth.

• Private Medical Insurance – Comprehensive healthcare coverage for your wellbeing and peace of mind.

• Employee Assistance Program (EAP) – Confidential professional support services to help you navigate personal, emotional, financial, legal, or work-related challenges.

• Meal Tickets – Monthly meal allowance provided through meal vouchers.

• Referral Bonus Program – Help us grow our team and be rewarded for successful referrals.

• Life Insurance – Additional protection and financial security

• Banking Benefits – Preferential banking services and financial products through our partner institutions.

• Bookster Library – Access thousands of books, audiobooks, and learning resources to support both personal and professional development.

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