Client Support Staff

General Responsibilities/Job Summary

The Client Support Staff plays a vital role in supporting the smooth delivery of client services by acting as a point of contact for client needs, coordinating essential resources, assisting in the distribution of food and personal care items, and maintaining a supportive and clean environment. This position may involve direct client and community interaction, administrative support to the case management and shelter teams, and assisting with various facility-related tasks to ensure efficient program delivery and client well-being.

Essential Functions/Duties

• Communicates client needs to case management team and assists with referral coordination
• Supports daily client activities including service provider set ups
• Supports requests for community service hours
• Assists with donation pickups and deliveries
• Coordinates meals with outside agency, prepares meals when needed, maintains overall cleanliness of client dining area
• Manages client laundry schedule and facility
• Train new volunteers
• Complete incident reports when required
• Assists with client move outs and room housekeeping
• Attend staff meetings as needed
• Perform related work as required

Minimum Qualifications

Education/Training:

• High School Diploma/GED preferred

Knowledge/Skills/Abilities:

• Ability to read and write and a high school level
• Ability to accurately and neatly complete program documents

Experience:

• Six (6) month prior experience working with the homeless population or previous personal experience with homelessness

Certification/Licenses:

• N/A

Travel Requirements:

• N/A

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is routinely required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must routinely lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay: $15.00 per hour

Work Location: In person