Client Support Technician #001082

Client Support Technician #001082

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.

UNC Asheville’s commitment to increasing and sustaining the diversity of our faculty, staff, and students is reflected in our strategic plan goals of diversity and inclusion, and social sustainability. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Applicants must apply online in order to be considered. Applicants may include a cover letter, and resume.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS

MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran’s Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and

Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12

month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Must be eligible to work in the United States without sponsorship.

Posting Details

Position Information

Posting Number

S0711

Classification Title

Technology Support Technician

Overall Position Competency

Contributing

Working Title

Client Support Technician #001082

Position Number

001082

FLSA

Non-Exempt

NC Salary Grade Equivalency

IT01 (For employment/re-employment priority purposes only)

Recruitment Range

$39,200 - $41,200

Position Summary

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university’s IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Division

Academic Affairs

Department

Information Technology Services

Full-Time / Part- Time

Full-Time

Months per Year

12 Months

Time Limited Position

No

If time-limited, length of assignment

Not Applicable

Minimum Qualifications Notice

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Minimum Education/Experience/Skills

• Graduation from high school and one year in the field of technology related to the position’s role.
• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Knowledge, Skills, and Abilities

Work Schedule and Hours

Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department.

Competency Profile

http://oshr.nc.gov/state-employee-resources/classification-compensation/comp-profiles

Posting Detail Information

Special Instructions to Applicants

Applicants must apply online in order to be considered. Applicants may include a cover letter, and resume.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS

MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran’s Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and

Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12

month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Must be eligible to work in the United States without sponsorship.

Posting Date

10/08/2026

Closing Date

10/29/2026

Open Until Filled

Yes

Background/E-Verify

UNC Asheville uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

University Safety

The UNC Asheville Annual Safety Report is available online at UNCA Safety Report. For more information please contact the Assistant Vice Chancelor for Institutional Integrity & Access/Clery Act Compliance Officer at (828) 232-5658 or email [email protected] . The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?

• UNC Asheville website

• The Chronicle of Higher Education

• Higher Ed Jobs

• Indeed

• Inside Higher Ed

• LinkedIn

• HERC

• NC Works Online (formerly Employment Security)

• UNC System website (northcarolina.edu)

• X (formerly Twitter)

• Circa (formerly Local Job Network)

• NorthCarolinaDiversity.com

• Other

Applicant Documents

Required Documents

• Cover Letter

• Resume

• List of References

Optional Documents

• DD-214

• NGB 23A (RPAS)

• DD256 or NGB22