Client Support Technician

Job Information:

Role:

Client Support Technician

Work location:

Onsite Role at Jackson, MS

Expected Work duration:

At least 01 Year from projected start date.

Work Mode:

Fully Onsite

Expected work hours per week

The standard work schedule is 40 hours per week.

Any additional hours must be approved in advance by the Reporting Manager or Supervisor.

Agency/Dept

MDAH (MS Department of Archives & History)- State of Mississippi

Background check

A Comprehensive background check will be conducted before on-boarding, if selected.

Position Job Description and Job Skill Set

• Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,
• and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems.
• Set up new workstations and manage onboarding or
• offboarding tasks, including user account creation and permission setups.
• Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills and Experience

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience.
• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
• Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred Qualifications

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Thanks,
Aashish
Email: [email protected]

Pay: $50,000.00 - $60,000.00 per year

Work Location: In person