Client Technology Director

Be the technology voice our best clients trust

As our Client Technology Director, you'll be the senior technology advisor to CNS's top-tier clients. You'll sit across the table from boards and executives, turn their business goals into a roadmap they're willing to fund, and earn the trust that keeps them with us.

This is not an outbound sales role. If that's what you're looking for, we'd love to introduce you to CNS.

A little about CNS

We're a Sydney-based technology company with more than 80 people globally. We specialise in Managed Services, Cloud, Networks and Cyber Security.

We've been around since 1988, and we're a Microsoft Solutions Partner and ISO 27001 certified. We have strong foundations and long-standing client relationships. We're investing in the people who will lead our next stage of growth.

What will you get from the role?

You'll report directly to the Head of Sales and own the strategic relationship with each client in your portfolio. Our aim is for clients to see CNS as their technology leadership partner, not their IT supplier.

You'll decide what goes on a client's roadmap and why. You'll scope the initiatives, and our delivery team will run them. You stay accountable for making sure the outcome matches the plan.

You'll also set the advisory standard for CNS. The frameworks and templates you build will become the way we advise every client.

What you'll be doing

Strategic advisory and roadmaps.

• You’ll own the technology strategy for each client as a 12 to 36 month roadmap, agreed with their leadership. You’ll run strategic reviews on a set cadence. Each review covers progress, risk, budget forecast and lifecycle position.
• You’ll advise across managed IT, Azure and M365, security, networking and endpoint.
• You’ll bring in specialist depth when a client needs it.

Assessment and scoping.

• You’ll run current-state assessments that give each client an evidence-based view of risk, debt and opportunity. You’ll turn roadmap initiatives into scoped, estimated project briefs that the delivery team can run without you.

Portfolio ownership and retention.

• You’ll be the single senior owner of the client relationship and the retention outcome. You’ll monitor account health, raise risks early and lead the recovery response when needed. Sales operations handles quoting and paperwork, and you own the renewal outcome.

New-client technical engagement.

• You’ll front the technical conversation for qualified new opportunities from our Business Development team. You’ll run discovery, a current-state assessment and a proposed roadmap. There is no prospecting and no quota. Your credibility is the sales asset.

Advisory practice and standards.

• You’ll own the CNS advisory artefacts, including the roadmap template, assessment framework and budget model. You’ll keep them current and reusable, so our advisory function scales beyond one person. You’ll also coach our Strategic TAMs and senior delivery staff on the quality of strategy and advice.

You might be perfect for this role if...

• You have 10 or more years in senior technical roles, including time as a solution architect, principal consultant or similar. MSP or IT services experience is strongly preferred.
• You want your depth to drive strategy, not billable hours.
• You’ve built technology roadmaps that clients funded and that delivered measurable business results.
• You connect technology decisions to outcomes the client already cares about, so your roadmaps get funded.
• You can lead a strategy conversation with anyone from an IT manager to a CEO, and back every recommendation with evidence.
• You can defend a recommendation under challenge, and you’re open about the message even when it’s uncomfortable.
• You win new clients by being the most credible technical voice they’ve met, not by selling.
• You treat delivery as a handover, not a home. You scope the work, stay accountable for the outcome and let the delivery team run it.
• You build frameworks and artefacts that others can reuse, because advice that lives in one person’s head does not scale.
• You raise the standard of the people around you, and you can point to examples.
• You use AI tools well, check their output and share what works with your team.

We hire on demonstrated experience. A tertiary qualification in technology is valued, but equivalent industry experience counts.

Where this role can take you

At this level, you’re the senior technology voice CNS puts in front of its most important clients. Opportunity at CNS isn’t limited to this role. Where you go from here comes down to the trust you build through the results you deliver.

The details

Location: North Sydney

Employment type: Full-time

Hours: 8:00am to 5:00pm

Reports to: Head of Sales

What you'll get

• Rewards and recognition program.
• Annual wellbeing allowance.
• Salary sacrifice, including novated leasing.
• Paid training and certifications, with dedicated study time.
• Direct access to the CEO and senior leadership.

Our values

Be a Visionary : Innovation drives everything we do.

Be a Legend : We deliver exceptional customer outcomes.

Be a Teammate : Collaboration is our superpower.

Be Your Best : We pursue excellence every day.

Be Positive : Attitude shapes success.

Ready for what's next?

If you want to own strategy, earn client trust and shape how CNS advises its best clients, we'd love to hear from you.

At CNS, you'll be known. Your results will be visible. Your ideas will be listened to.