Client Workspace Engineer

Job Summary

Client Workspace Engineer

Responsibilities

• Support and enhance the firms desktop disaster recovery solution built on Acronis, PowerShell, VMware, web services, and SQL
• Engineer and maintain Windows desktop builds, including core operating system integration and application deployment
• Use automation and disciplined QA practices to deliver a consistent, reliable workspace service and support the Windows servicing model
• Analyze performance data to assess resource utilization and support operational decision-making and process improvement
• Plan, test, document, and implement routine and complex maintenance activities across desktop hardware and software environments to meet service levels
• Troubleshoot and resolve issues across desktop virtualization, Citrix VDA integration, and SQL-related components
• Participate in change, incident, and problem management processes, and produce clear knowledge base articles, runbooks, and support documentation
• Provide third-line engineering and administration support for desktop DR, while contributing to the global Windows desktop and Citrix environment, including SCCM, Intune, StoreFront, and Azure MFA

Qualifications

• Bachelors degree in Computer Science or a related field
• 10+ years of experience supporting and engineering Windows desktop, VDI, and Citrix technologies in large-scale enterprise environments
• Strong expertise in scripting and software development, including PowerShell, .NET, C#, and C++
• Deep knowledge of Acronis backup and P2V recovery workflows, as well as VMware ESX and vCenter environments
• Strong troubleshooting skills across Windows platforms, including event log analysis, Sysinternals tools, and dump analysis
• Solid experience with Citrix XenApp, XenDesktop, VDA, StoreFront, and modern endpoint management tools such as SCCM and Intune
• Strong understanding of Windows infrastructure and configuration management, including Active Directory, Group Policy, and Windows 11 deployment strategies
• A collaborative, detail-oriented approach with strong ownership, sound judgment, and the ability to learn quickly