Client/Admin Officer

About us

Aquasports Marine is Perth's leading Marine Dealership, and provider of Australia's leading boat brands being Quintrex Boats, Bar Crusher Boats, Haines Hunter and Polycraft Boats, we also retail Mercury and Yamaha outboards and full Service Centre. We are committed to delivering exceptional customer experiences and maintaining the highest standards of service excellence. Our team is passionate about the marine industry and dedicated to supporting our customers with professional, knowledgeable and friendly service.

About the role

We are seeking a Client/Admin Officer to join our team at our Canning Vale WA location on a full-time basis. This is a key position within our administration function, where you will provide essential support to our clients and internal teams. You will be the point of contact for many of our customers, managing their inquiries, coordinating services, and ensuring their needs are met efficiently and professionally. This role also maintains the business accounts and internal payroll processing for the staff.

Key responsibilities

• Managing client inquiries and requests via phone, email and in person, responding promptly and professionally
• Accounts Processing, including Bank Reconciliation, Bookkeeping and processing staff Payroll
• Maintaining accurate and up-to-date client records and databases
• Scheduling appointments and managing calendars for staff members
• Preparing client administrative documentation, including Boat and Trailer registrations and Warranty books
• Liaising between clients and internal departments to ensure smooth service delivery
• Handling general office administration tasks including filing, data entry and document management
• Supporting sales activities through administrative coordination and follow-up
• Contributing to the continuous improvement of administrative processes and systems
• Providing backup support to other team members as required

What we're looking for

• Proven experience in a client-facing administrative or sales support role, ideally with prior Bookkeeping and Payroll processing with MYOB experience is essential
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues
• Strong organisational and time management abilities, with the capacity to manage multiple tasks and priorities
• Proficiency in Microsoft Office applications, particularly Word and Excel and MYOB
• Competence in managing databases and customer relationship management systems
• Attention to detail and accuracy in administrative work
• Customer service excellence with a genuine commitment to meeting client needs
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solving skills and a proactive approach to challenges
• Experience in the marine, automotive or retail sectors is desirable but not essential

What we offer

We offer a competitive salary package commensurate with experience. You will benefit from working with a professional and supportive team who value your contribution. We provide opportunities for professional development and skill enhancement as you grow with the organisation. Our role is based in Canning Vale, and we foster a collaborative workplace culture where your ideas are valued and your wellbeing is important. We encourage applications from all backgrounds and are committed to providing a welcoming and inclusive workplace.

Apply now

If you believe you are the ideal candidate for this Client/Admin Officer position and would like to join the Aquasports Marine team, please submit your resume and a cover letter outlining your relevant experience. We look forward to hearing from you.