Clinic Administrator

Verity Health Center is a chiropractic and wellness practice with three clinic locations. Our doctors provide chiropractic care alongside wellness services such as decompression therapy, red light therapy, shockwave therapy, hyperbaric oxygen, massage, and more. We are growing, and we are looking for an organized, proactive team member to take ownership of one of our clinics’ day-to-day operations as Clinic Administrator.

THE ROLE

The Clinic Administrator is the backbone of the clinic. You will make sure every patient is welcomed, checked in, billed correctly, and scheduled for their next visit, and that the office runs smoothly from opening to closing. We need someone with strong administrative skills who can bring order to the clinic, create simple systems, and solve problems creatively. We want someone who sees what needs to be done and does it without being asked.

KEY RESPONSIBILITIES

Clinic Operations & Organization

• Open and close the clinic daily: alarm, computers, X-ray system, lights, thermostat, and cash box count
• Lead the morning huddle with the doctor to review the schedule, new patients, and special notes
• Keep the front desk, treatment rooms, and supply areas clean, stocked, and organized
• Track and order office and patient supplies; report equipment or facility issues
• Create and improve simple systems (checklists, filing, trackers) so the clinic runs consistently

Patient Intake & Check-In

• Greet patients warmly, verify identity, and check them in within ChiroTouch (our EHR)
• Collect and review intake paperwork, consent forms, ID, and insurance information (including auto-insurance/PI cases)
• Complete the brief wellness screening (pain level, new injuries, symptoms) and share notes with the chiropractor
• Keep patient flow moving so treatment rooms stay full and wait times stay short

Check-Out, Billing & Coding

• Collect payments (cash, card, check, CareCredit) and set up recurring payment plans in ChiroTouch
• Present care plans and payment options following the doctor’s treatment recommendation
• Verify superbills include the correct ICD-10 diagnosis codes and double-check all billing entries
• Book each patient’s next visit according to their treatment plan
• Complete the end-of-day report, KPI tracker, and cash reconciliation

Patient Communication & Follow-Up

• Answer phones, return missed calls, and schedule new-patient appointments
• Confirm upcoming appointments and follow up on no-shows and cancellations
• Call patients who haven’t been in for 4+ weeks to check in and get them back on the schedule
• Handle medical-record requests and faxes, and keep all patient information HIPAA-compliant

WHAT WE’RE LOOKING FOR

Required

• High school diploma or equivalent
• 1+ year of experience as a Chiropractic Assistant, medical front-office, or clinic administrative role, OR experience helping manage a clinic or medical office
• Strong administrative and organizational skills: you keep things tidy, tracked, and on time
• Experience with patient intake, scheduling, and calling patients
• Working knowledge of medical billing and diagnosis codes (ICD-10)
• Comfortable with computers, EHR/practice software, and Google Sheets
• Friendly, professional phone and in-person communication
• A problem-solver who thinks outside the box, takes initiative, and suggests better ways of doing things

Preferred

• Experience with ChiroTouch or a similar chiropractic EHR
• Experience with auto-insurance/PI cases, CareCredit, or patient payment plans
• Bilingual in English and Spanish
• Experience in a multi-location practice

WHY JOIN VERITY

• Be the go-to person for your clinic and grow with a practice that is expanding
• Hands-on training in our systems and procedures
• A team that values initiative, new ideas, and great patient care.

Join us as a Clinic Coordinator to make a meaningful difference in patient care while advancing your career in healthcare administration!

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person