Clinic Assistant

About the role

This is a full-time, on-site role for a Clinic Assistant based in Singapore. This position requires supporting healthcare professionals, assisting with patient care, and ensuring seamless clinic operations. The role also involves consistent interaction with patients and staff to maintain exceptional service standards.

Key responsibilities

• Perform clinical frontline duties: registration, appointment bookings, phone calls, emails etc. using clinic system
• Handle patient registration and coordinate patient flow
• Assist doctors during examinations and minor medical procedures
• Dispense medications accurately according to doctors' instructions and clinic protocols
• Maintain proper documentation of patient records in compliance with confidentiality and PDPA requirements
• Support general clinic operations and administrative duties as assigned
• Handle billing and cashiering duties, ensure transactions are processed efficiently and accurately
• Provide patients with information regarding clinic services, health packages, and general assistance
• Manage medical records and ensure patient information is handled confidentially
• Handle TPA claims submission effectively

About you

• Friendly, patient and approachable personality
• Good customer service and communication skills
• Responsible, organised and attentive to detail
• Able to work well in a fast-paced clinic environment
• Comfortable interacting with patients of different ages and backgrounds
• Able to multitask and prioritise tasks effectively
• Team player with a positive and cooperative attitude
• Professional and respectful when handling confidential patient information
• Willing to learn and adapt to clinic procedures
• Reliable, punctual and committed to providing quality patient service