Clinic Assistant

About us

QMS Healthcare SDN BHD is a leading provider of natural therapies and alternative medicine services. We are committed to delivering holistic healthcare solutions that promote wellness and vitality in our community. Our clinic is built on principles of compassionate care, evidence-based practice, and patient-centred treatment. We pride ourselves on creating a welcoming environment where patients can access quality alternative healthcare services in a professional and supportive setting.

About the role

We are seeking a dedicated and organised Clinic Assistant to join our team at our Pasir Gudang, Johor facility. This is a full-time position that plays a vital role in supporting the smooth operation of our clinic. As Clinic Assistant, you will be the first point of contact for our patients and will provide essential administrative and operational support to ensure an exceptional patient experience. You will work alongside our practitioners to create an efficient, welcoming and professional clinic environment.

Key responsibilities

• Greet patients upon arrival and maintain a clean, welcoming reception area
• Manage patient appointments, scheduling and appointment reminders via phone, email or text
• Maintain accurate and confidential patient records and medical documentation
• Process patient payments and manage clinic finances, including handling cash and card transactions
• Stock clinic supplies and equipment, ensuring adequate inventory levels at all times
• Prepare treatment rooms and ensure all areas are clean and sanitised according to clinic protocols
• Assist practitioners during patient consultations and treatments as required
• Answer patient enquiries professionally and provide information about clinic services and treatments
• Maintain knowledge of clinic policies, procedures and health and safety regulations
• Support administrative tasks including data entry, filing and general office management

What we're looking for

• High school diploma or equivalent qualification; further qualifications in healthcare, administration or customer service are advantageous
• Proven experience in a clinic, healthcare facility, administrative or customer service role
• Excellent communication and interpersonal skills with a patient, empathetic approach
• Strong organisational and time management abilities
• Proficiency with computer systems, appointment scheduling software and Microsoft Office applications
• Ability to maintain strict confidentiality and handle sensitive patient information responsibly
• Attention to detail and accuracy in record-keeping and data entry
• Physical ability to perform tasks such as lifting, bending and standing for extended periods
• Willingness to learn about natural therapies and alternative medicine practices
• A genuine interest in supporting patient wellbeing and healthcare

What we offer

• Competitive salary and benefits package
• Opportunity to work in a supportive and collaborative team environment
• Professional development and training opportunities in healthcare and natural therapies
• Exposure to diverse alternative medicine practices and holistic wellness approaches
• A role that directly contributes to patient care and wellbeing
• Shift work due to the clinic operating 24 hours, including weekend shifts with off-in-lieu arrangements.
• A workplace that values employee wellbeing, respect and professional growth

Apply now

If you are a motivated and organised individual with a passion for supporting healthcare and patient wellbeing, we would love to hear from you. Please submit your CV, cover letter and relevant qualifications to QMS Healthcare SDN BHD. Join our team and become part of a clinic dedicated to providing exceptional natural therapy and alternative medicine services to our community.