Clinic Assistant

About the Role

We are looking for a proactive and detail-oriented Clinic Assistant to be part of our dynamic healthcare team. This role plays a vital part in ensuring smooth daily operations — from patient registration and appointment coordination to medication dispensing, stock management, and supporting clinical services such as radiology and preventive care.

Location: Advantage Medical Clinic, Bukit Timah (Guthrie House)

(Comfortable with occasional shift rotation across other branches)

Working Days: 5.5 days

Experience Required: 1–2 years of relevant experience (Plato system experience is an added advantage)

G - Get It

1. Knows the importance of accuracy in appointment handling, billing, Platousage, medication dispensing, radiology prep, and now clinic stock control which breaks down to the following daily operations:

   • Registration of patients into plato system accurately
   • Verifying TPA
   • Claiming TPA/CHAS/Medisave
   • Able to fill in referral/order forms correctly
   • Prepares blood tube correctly
   • Ensure labs are informed for pick up
   • Understands the daily operations of a dynamic medical clinic that includes radiology, medication dispensary, and preventive care services.
   • Understands that well-managed inventory supports smooth clinic function and patient safety, and that keeping the clinic stocked is as important as keeping it running.

2. Assigned tasks need to be completed promptly

3. Shared responsibility over clinic stock and maintenance

4. Be vigilant in identifying process/workflow gaps to be flagged up as issues, and be participative in helping to come up with viable solutions.

5. Gets how their actions—from welcoming patients to managing inventory—impact both patient care and clinic efficiency.

W – Want It

1. Wants to be a reliable, multi-skilled team member who supports the clinic’s front desk, back-office, and dispensary with equal dedication.
2. Takes ownership of clinic upkeep, including monitoring stock levels, restocking supplies, and flagging low inventory before it becomes a problem.
3. Wants to support a healthcare team that values longevity, quality of life, and personalised care, and contribute to that mission.

C - Capacity

1. Familiar with Plato and processes: A CA must be proficient in using the Plato system and thoroughly understand the clinic’s processes to ensure efficient operations.
2. Strong organisational skills: A CA should be capable of managing multiple tasks simultaneously, keeping the clinic orderly, and ensuring nothing is overlooked.
3. Effective communication abilities: A CA needs to communicate clearly with both patients and staff, ensuring that everyone is informed and processes run smoothly.
4. Problem-solving skills: A CA  must have the ability to quickly and effectively address any issues that arise, minimising disruptions, as per SOP and to raise up to supervisors if needed.
5. Resourcefulness: The operator should be adept at finding solutions and using available resources to overcome challenges
6. Composure under pressure: A CA must be able to remain calm and perform effectively in a fast-paced or stressful environment, maintaining high standards even during busy times.
7. Speak up: Have the courage to uphold the duty of speaking up regarding interpersonal conflicts or inefficiencies in work processes.
8. Has the attention to detail to track medication and consumable usage, handle expiry checks, and follow SOPs for reordering stock.
9. Can juggle patient-facing duties, admin tasks, and back-end support such as maintaining medication cabinets, restocking consultation rooms, and coordinating with vendors.
10. Adaptable, hands-on, and committed to keeping the clinic clean, organised, and well-stocked at all times.

Why Join Us

Be part of a healthcare team that values patient care, quality, and continuous improvement. As a key member of the clinic's daily operations, you'll play an essential role in ensuring excellent service, efficient workflows, and a positive patient experience.

💡 Prefer part-time work? We welcome part-time applicants, too — arrangements are flexible and may include supporting clinics during manpower-crunch periods.