CLINIC ASSISTANT

About the role

This is a customer-facing clinic support role combining front-of-house excellence, clinical assistance, and operational coordination. You will be the first point of contact for patients and visitors, managing reception, patient registration, and inquiry handling across multiple channels. You will support doctors during consultations and procedures, assist with basic clinical tasks, and help maintain clinic operations including appointments, billing, inventory, and patient engagement.

Key responsibilities

• Deliver a warm, welcoming, and professional first impression to all arriving patients and visitors
• Register new and returning patients accurately in the Clinic Management System (CMS), ensuring records and contact details are up to date
• Promptly address patient inquiries via phone, WhatsApp, email, and social media channels with clarity, warmth, and accuracy
• Coordinate patient appointments and manage waiting room flow to ensure minimal wait times and a smooth clinic journey
• Chaperone and assist doctors during consultations, skin analysis, or treatment procedures
• Perform basic measurements (vital signs, height, weight, pre-procedure photos) where required prior to doctor consultation
• Prepare consultation rooms and procedure rooms with necessary consumables and sanitized equipment before and after each patient
• Manage follow-up appointments, treatment recall schedules, and appointment reminders to maintain patient retention
• Handle counter payment collection (cash, card, e-wallet/online payments), issue official receipts, and manage daily closing balances
• Monitor retail products, consumables, and office supplies; assist with routine stock takes and order tracking

About you

• Maintain a clean, organized, hygienic, and welcoming environment across the reception, waiting lounge, and treatment areas
• Assist in communicating ongoing promotions, packages, or wellness/aesthetic programs to patients
• Gather patient reviews and feedback to continuously improve clinic service standards and patient satisfaction