Clinic assistant

About us

Tembusu Medical Group is a leading healthcare provider committed to delivering compassionate, high-quality medical services to our community. With a focus on general practice and preventative healthcare, we strive to make quality medical care accessible and patient-centred. Our team is dedicated to providing excellent clinical outcomes and exceptional patient experiences at every touchpoint.

About the role

We are seeking a dedicated and organised Clinic Assistant to join our team at Tembusu Medical Group (Haig Road) in the Paya Lebar East Region. This is a full-time position that plays a vital role in ensuring our clinic operates smoothly and efficiently. As a Clinic Assistant, you will be the backbone of our daily operations, supporting both clinical and administrative functions to create a welcoming and professional environment for our patients and medical team.

Key responsibilities

• Greet patients upon arrival and manage the front desk reception area in a professional and friendly manner
• Schedule and confirm patient appointments, maintaining accurate records and managing the appointment system efficiently
• Process patient registrations and update patient information and medical histories
• Handle patient inquiries and direct them appropriately to clinical staff or management
• Support clinical staff by preparing treatment rooms, sterilising equipment, and ensuring infection control protocols are followed
• Assist with taking vital signs such as blood pressure, temperature, and weight measurements
• Manage medical records and ensure confidentiality and proper filing systems are maintained
• Handle administrative tasks including data entry, correspondence, and documentation
• Process payments and manage patient billing inquiries
• Maintain a clean and hygienic clinic environment in accordance with healthcare standards
• Stock supplies and report inventory needs to management
• Support general clinic operations and assist other team members as needed
• Expected hours: 42 hours per week, inclusive of 2 weekday nights, 2 weekend half days

What we're looking for

• Secondary education (N-levels or equivalent) at minimum; further qualifications in healthcare or administration are advantageous
• Prior experience working in a healthcare setting, clinic, or hospital environment is preferred
• Strong communication and interpersonal skills with the ability to interact professionally with patients and staff
• Excellent organisational and time management abilities
• Proficiency in using computers and familiarity with clinic management systems or electronic health records
• Attention to detail and accuracy in record-keeping and data entry
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• A caring and empathetic approach to patient care and support
• Flexibility to work within clinic hours and willingness to support team needs
• Knowledge of basic medical terminology is helpful but not essential
• Valid identification and willingness to undergo background screening as required by healthcare regulations

What we offer

We are committed to supporting the professional development and wellbeing of our team members. We offer a competitive salary package commensurate with experience and qualifications. Our workplace culture emphasises teamwork, continuous learning, and a supportive environment where every team member is valued. We provide opportunities for training and skills development to help you grow within your role.

Apply now

If you are a reliable, patient-focused individual with a passion for healthcare support, we would like to hear from you. Please submit your resume, a cover letter, and any relevant qualifications to our recruitment team. Join Tembusu Medical Group and become part of a team dedicated to providing excellent patient care.