Clinic Assistant

Company Description: PCPH Medical Practice is dedicated to delivering high-quality, ethical, and patient-centred care to the community. The practice honours a longstanding legacy of medical service while continuously adapting to meet contemporary healthcare needs. Team members work collaboratively to provide safe, respectful, and compassionate care to patients and their families. The clinic values professionalism, integrity, and continuous improvement in all aspects of service delivery. Joining PCPH Medical Practice means contributing to a trusted healthcare provider committed to the community's well-being.

**Role Description:**The Clinic Assistant is a full-time, on-site role based in the Central & Western District. The role involves greeting and registering patients, managing reception duties, answering phone calls, and scheduling appointments. The Clinic Assistant supports patient care by guiding patients through check-in and check-out processes, assisting with basic clinical procedures under supervision, and ensuring accurate documentation of patient information. Daily tasks also include handling inquiries, maintaining a clean and organised clinic environment, coordinating with medical and administrative staff, and ensuring a smooth flow of clinic operations. The role requires a focus on respectful communication, efficient problem-solving, and delivering a positive experience for every patient.

Qualifications

• Completion of Form 6 (Secondary School Grad) or above

• Experienced in taking blood and administering injections/IVs (phlebotomy certificate is a must)

• Strong Communication and Customer Service skills, with the ability to interact professionally and empathetically with patients and team members.

• Experience with Receptionist Duties, including answering calls, appointment scheduling, and front desk administration.

• Knowledge of Medical Terminology and basic Patient Care procedures, preferably in a clinic or healthcare setting.

• Attention to detail, organisational skills, and the ability to manage multiple tasks

• Proficiency in using clinic software and basic computer applications (Primarily MS Word).

• Ability to work collaboratively within a multidisciplinary team and maintain patient confidentiality.

• Prior experience in medical or customer-facing roles is an advantage; relevant vocational training or certification in healthcare support is preferred.

• Fluency in written and spoken English and Cantonese (knowledge of Putonghua is an advantage)

• Foreign clinic assistant are welcome.

Compensation:

• Negotiable depending on experience
• 5.5 days work, public holidays and annual leave

Application Method:
Please apply with full resume stating current and expected salaries.

**公司簡介：**PCPH Medical Practice 致力為社區提供高質素、合乎道德並以病人為中心的醫療服務。本診所秉承悠久的醫療服務傳統，同時不斷調整，以配合現代醫療需求。團隊成員協力合作，為病人及其家人提供安全、尊重和富同理心的護理。診所重視專業精神、誠信，以及在各項服務提供上的持續改進。加入 PCPH Medical Practice，代表您將為一間深受信賴、致力促進社區福祉的醫療機構作出貢獻。

**職位描述：**診所助理為全職駐場職位，工作地點位於中西區。職責包括迎接及登記病人、處理接待處工作、接聽電話，以及安排預約。診所助理會透過指引病人完成登記及離開流程、在監督下協助基本臨床程序，以及確保病人資料記錄準確，從而支援病人護理。日常工作亦包括處理查詢、維持診所環境清潔有序、與醫療及行政人員協調，並確保診所日常運作暢順。此職位需要重視尊重溝通、高效解決問題，並為每位病人提供正面的體驗。

資歷要求

· 完成中六（中學畢業）或以上學歷

· 具備抽血及注射/靜脈注射經驗（必須持有靜脈抽血證書）

·       具備良好的溝通及客戶服務技巧，能以專業並具同理心的方式與病人及團隊成員互動。

·       具備接待處工作經驗，包括接聽電話、安排預約及前台行政工作。

·       熟悉醫學術語及基本病人護理程序，具診所或醫療環境經驗者優先。

·       注重細節，具備良好的組織能力，並能同時處理多項工作。

·       熟練使用診所軟件及基本電腦應用程式（主要為 MS Word）。

·       能夠在跨專業團隊中協作，並維護病人資料保密。

·       具醫療或面向客戶工作經驗者優先；具相關醫療支援職業培訓或證書者更佳。

·       能操流利書面及口語英語和廣東話（懂普通話者是優勢）。

·       歡迎外籍診所助理。

待遇福利:

·       薪資可依經驗面議

·       五天半工作、公眾假期及年假

申請方法:

請提交完整的簡歷及當前和預期的工資。