Clinic Assistant

About the role

This is a Specialist Clinic Counter Assistant position with Basic Clinical Support responsibilities. You will work in the Front Office and Administrative & Clinical Support department, reporting to the Clinic Manager or Specialist Doctor. The role combines front-of-house patient management with clinical support duties in a specialist clinic environment.

Key responsibilities

• Greet and check in patients, verify identity, and update medical records in Plato or insurance panel profiles
• Manage appointment slots, register new patients, and handle billing, payment collection, and insurance claims
• Tidy up and prep consultation rooms between patient visits, ensuring a clean, hygienic, and fully stocked environment
• Operate and manage the uroflowmetry machine, guiding patients through the procedure and maintaining the equipment properly
• Label and dispense medications under the strict supervision of the specialist
• Act as the primary point of contact via phone and WhatsApp for appointment bookings and patient inquiries
• Monitor and respond to patient WhatsApp inquiries after office hours in a timely, professional manner to manage urgent booking requests or clinic follow-ups

About you

• Minimum GCE O-Level, N-Level, or a relevant healthcare support certificate (e.g., NITEC in Nursing or Healthcare Services)
• Prior experience working in a specialist clinic (especially Urology, General Surgery, or Nephrology) is highly preferred
• Comfortable operating basic clinical equipment (like uroflow meters) and managing data entry in clinic management systems
• Excellent written communication skills for professional WhatsApp interactions
• Flexibility to check messages outside standard operating hours
• Strong attention to detail regarding cleanliness and infection control guidelines when prepping consultation rooms
• Opportunity to take up new courses to upgrade skills fully funded by company. Open-mindedness is a plus point.