Clinic Assistant (Full-time)

About the role

Clinic Assistants run the front and back of house at Continuum — patient registration and flow, chairside assisting, dispensing, billing and claims, and records. As a 24-hour clinic, the role carries responsibility for keeping the clinic running and properly handed over between shifts.

Key responsibilities

• Registering patients into Plato accurately
• Verifying TPA eligibility before the consult
• Submitting TPA, CHAS and MediSave claims correctly and on time
• Filling in referral and order forms correctly
• Preparing blood tubes correctly and labelling them against the right patient
• Ensuring labs are informed for pick-up
• Dispensing accurately against the doctor's order, with correct labelling and patient instructions
• Assisting chairside during procedures and preparing the treatment room before and after
• Handling patient records in line with PDPA — correct filing, controlled access, no loose documents left out
• Shared responsibility over clinic stock, cleanliness and equipment upkeep

About you

• About 2 years in a clinic setting
• Nursing background preferred but not required
• Plato system experience is an advantage
• Plato proficiency: Able to use Plato competently and understands the clinic's SOPs well enough to work without being walked through them
• Strong organisational skills: Manages multiple tasks at once, keeps the clinic orderly, and ensures nothing is dropped between tasks or between shifts
• Effective communication: Communicates clearly with patients, doctors and colleagues, including handover to the incoming shift
• Problem-solving: Addresses issues quickly per SOP and escalates to the supervisor when the SOP does not cover it
• Composure under pressure: Stays calm and maintains standards during surges, difficult patients, and long stretches on shift
• Attention to detail: Tracks medication and consumable usage, handles expiry checks, and follows SOPs for reordering