Clinic Assistant (Paradigm Mall)

Are you someone who enjoys interacting with people, is friendly and service-oriented, and is looking to start your career in a clinical or healthcare environment?

• As a Clinic Assistant, you will be the first point of contact for our patients and play an important role in ensuring smooth day-to-day clinic operations. This role is ideal for fresh graduates or individuals with a positive attitude who are eager to learn, grow, and gain hands-on experience in a clinic setting.
• You will support patient services, front desk operations, and assist the clinical team to ensure a pleasant and professional experience for every patient.

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Key Responsibilities

Customer Service & Front Desk Support

• Welcome and assist patients to ensure a professional, friendly, and positive experience.
• Handle incoming calls and respond to enquiries via WhatsApp and other platforms.
• Provide accurate information on clinic services and treatments to new and existing patients.
• Guide potential patients on available treatment options and clinic offerings.

Administrative & Clinic Operations

• Manage patient registration, appointment bookings, and follow-ups.
• Perform billing, payment processing, and cashiering duties.
• Maintain accurate records, including patient files and inventory tracking.
• Assist with general administrative tasks such as filing, data entry, and daily operational support.
• Ensure the clinic environment is clean, organized, and well-presented at all times.
• Follow clinic communication standards, operating procedures, and company policies.

Team Support

• Work closely with chiropractors and clinic staff to ensure smooth daily operations and quality patient care.
• Assist the doctor in coordinating patient flow and clinic scheduling.
• Contribute to a positive and collaborative team culture.

Additional Details

• On-the-job training will be provided.
• Must be willing to perform ad-hoc tasks to support daily clinic operations as needed.

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Requirements

• Able to communicate fluently in English and Bahasa Malaysia; proficiency in Mandarin is a strong advantage.
• Friendly, patient-oriented with strong interpersonal and communication skills.
• Basic computer literacy (Microsoft Office or equivalent).
• A positive attitude, pleasant personality, and willingness to learn.
• Energetic, self-motivated, and able to work independently as well as part of a team.
• Willing to travel when required.
• Able to commit to a retail shift schedule, including weekends.