Clinic Concierge

About Us

More to Say, LLC is a pediatric development and therapy center offering speech + language, feeding, and occupational therapy services, as well as holistic enrichment programs and homeschooling classes. We are committed to empowering all children to live happy, fulfilling lives by supporting families and providing a positive environment that encourages growth through a collaborative team approach. Our team brings our core values of Commitment, Support, Positivity, Growth, Collaboration, Accountability, and Integrity into everything we do. Through individualized, play-based care and meaningful family partnerships, we help children build the skills and confidence to participate in everyday life.

Job Description

We are currently hiring to support the continued growth of our expanding practice! We are seeking a Clinic Concierge to join our Family Experience Division. The Clinic Concierge plays an important role in creating a warm, welcoming, and organized experience for all families entering the clinic. This role supports smooth clinic flow by greeting families, assisting with arrivals and transitions, and maintaining a calm and positive front-of-house environment. In addition to supporting clinic operations, the Clinic Concierge also helps create a positive waiting room experience by planning and facilitating structured engagement activities for children and siblings while they wait for services. This position is ideal for someone who enjoys working with children, is highly organized, and thrives in a fast-paced and family-centered healthcare environment.

This role has full-time hours available with a schedule of Monday-Friday 8:00 am - 4:00 pm.

Job Responsibilities

Main responsibilities may include:
Clinic Flow & Family Experience

Greet patients, families, and visitors upon arrival

Provide tours of the clinic for new families

Support the More to Say welcome program for new patients

Assist with check-in flow during busy clinic periods

Support patient departures and transitions between sessions

Provide directions and assistance throughout the clinic

Maintain a welcoming and professional lobby environment

Assist families who may need support while waiting

Waiting Area Management

Maintain a clean, organized, and inviting waiting room throughout the day

Reset seating areas, pillows, toys, books, and activity stations after use

Maintain organization of sensory-friendly waiting spaces

Monitor the waiting room atmosphere to support calm transitions

Ensure shared family areas remain organized and clutter-free

Return misplaced items to their appropriate location

Waiting Room Engagement & Enrichment Activities

Plan and prepare developmentally appropriate activities and crafts for children and siblings

Create seasonal and themed engagement opportunities that promote creativity, play, and regulation

Set up and clean up activity stations daily

Engage children and families in structured activities while maintaining a calm environment

Maintain organized storage of activity materials and supplies

Create supply lists and submit requests for needed materials

Ensure activities remain safe, supervised, and appropriate for the clinic environment

Rotate activities regularly to maintain interest and engagement

Support to Front Desk Team

Assist the front desk team during peak clinic hours

Communicate patient flow updates with front desk team members

Identify and communicate concerns or barriers families may experience

Clinic Maintenance & Housekeeping

Sanitize high-touch lobby surfaces throughout the day including door handles, tables, counters, and seating

Clean glass surfaces such as entry doors and interior windows

Spot clean walls, furniture, and surfaces as needed

Address spills or messes in waiting areas promptly

Maintain entryway cleanliness during rain, snow, or heavy foot traffic

Vacuum or mop waiting room floors as needed throughout the day

Restock lobby supplies including tissues, sanitizer, wipes, activity materials, and parent resources

Complete end-of-day reset and deep cleaning of the waiting room

Service, Personal Development, & Team Support

Maintain positive communication with team members

Participate in staff meetings, clinic events, and team-building activities

Assist with clinical events, celebrations, and community outreach activities

Follow all company policies and procedures

Complete required training and self-study materials

Support a collaborative and positive clinic culture

Productivity & Accountability

Support efficient patient arrival and departure flow

Reduce waiting room stress for families

Maintain a calm, organized, and welcoming clinic environment

Complete any additional task in line with the mission of More to Say

Job Requirements

Friendly, welcoming, and professional demeanor

Excellent interpersonal and communication skills

Strong organizational and time-management skills

Ability to multitask in a fast-paced environment

Ability to remain calm and positive during busy clinic times

Strong observational awareness and attention to detail

Ability to work well with children of varying developmental needs

Strong teamwork skills and willingness to support others

Positive, energetic, and proactive attitude

Reliable attendance and punctuality

Ability to follow systems and procedures

Ability to think quickly and respond to changing situations

High school diploma or equivalent required

Experience in childcare, education, hospitality, customer service, or healthcare environments is a plus but not required.

Perks

Paid holidays

Paid time off (PTO)

Employer sponsored health insurance

100% employer sponsored vision and dental insurance

Retirement plan with employer match

Employee wellness programs

Financial wellness program

Opportunities for growth and leadership

Continuing education program & reimbursement

Team-building activities

Thorough training and individual learning path

Supportive work environment

Bonus pay

Payroll deduction options for supplemental insurance

Base Pay: $18.00-$20.00 per hour