Clinic Coordinator

The Clinic Coordinator (CC) provides administrative support to medical providers, and provides social services for the clinic population. The CC works with families to establish and maintain insurance coverage and collaborates with school faculty, community resources and other HEALS staff in referring the student and family to appropriate services as needs arise. The CC is responsible for maintaining updated information on student demographics, well-child physicals and other patient data.

Functions

· Provide support to medical staff:

· Answer phone, greet patients and families

· Serve as liaison to collaborating community agencies and medical/dental offices

· Review and scan new consent forms and scan other medical information

· Escort students to and from clinic, signing them out/in in school office

· Other duties as necessary to ensure prompt, efficient access to medical care

· Request records and ensure they are received (new patients and ER services)

· Schedule appointments for clinic visits

Networking

· Collaborate with school staff when resources are needed for students.

· Work closely with community agencies that provide support for basic needs supplies such as food, clothing and shelter.

· Work with community entities such as Womenade that help meet patient and family needs (for example, car seats or glasses).

· Seek to increase the number of site-school children enrolled in HEALS care.

· Manage the clinic/school needs for the Heels for HEALS program. Have shoes available for each EPSDT, and handle requests from school staff for shoes for children who are not HEALS patients.

Insurance

Review monthly Medicaid Enrollment roster and update records
Notify families regarding status of child’s insurance
Work with family to obtain and maintain insurance coverage

Referrals

· Work with any off site parent who needs assistance with Medicaid

· Track all referrals sent for accountability purposes (PMP Changes)

Documentation

· Maintain and submit all required paperwork (i.e. Monthly Reports)

· Maintain current records (via Electronic medical or dental records and appropriate tracking logs) of all contacts

· Maintain spreadsheets with patient list and others deemed necessary by Executive Director

Requirements

· Five years experience in office work

· Must possess excellent communication, interpersonal and organizational skills

· Experience in the social services field is preferred.

· Must have ability to exercise objective judgment and discretion, and have effective problem-solving skills

· Ability to work from the field regularly with external partners and site school support staff

· Competency in Microsoft Word, Excel

· Valid Alabama driver’s license

· Spanish language capabilities would be helpful, but are not required

Pay: From $15.00 per hour

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Word: 1 year (Preferred)

Work Location: In person