Clinic Customer Service

• To receive enquiries and provide replies to customers/patients via phone (calls/whatsapp)
• To receive enquiries and provide replies to customers/patients on-site (within clinic premise)
• To schedule and coordinate appointments for customers/patients (on-site/ via phone)
• To send reminder and confirm appointments with customers/patients
• To provide follow-up to customers/patients
• To maintain privacy & confidentiality of customer/patient related information/data.
• Perform any other ad-hoc duties assigned by the superior/management

Job Required

• At least 2 years’ experience in customer service/patient care of job scope
• Minimum Diploma in any field
• Candidate with the background of customer/patient registration procedure
• Smooth & efficient Public relationship
• Problem solving skills and ability to multi-task
• Compassionate with good communication skills
• Excellent teamwork skills

Remuneration & Benefit

• Salary Increment based on appraisal
• Hostel provided (with terms & conditions).
• Overtime pay (based on extra hours)
• Annual medical benefit (personal/ immediate family).
• Uniform provided (with terms & conditions).

Supplemental Pay:

• Overtime
• Allowance (based on specific terms & conditions)