Clinic Executive - Front Desk

We are seeking a dedicated, service-oriented, and organised Front Desk Clinic Executive in delivering a seamless and positive patient experience by managing front desk operations, appointment coordination, patient enquiries, and administrative support, while upholding professionalism, efficiency, and excellent customer service standards.

Our clinic is committed to delivering high-quality, personalised dermatological care through innovative, evidence-based treatments. In this role, you will support this vision by ensuring smooth daily clinic operations, coordinating patient appointments, managing billing and insurance matters, and providing attentive support to patients and the clinical team.

Job Responsibilities

• Arranging appointments promptly and efficiently in system
• Handle feedback, email/phone enquiries and communication issues via phone and email promptly in a polite and warm manner reflective of the clinic’s values
• Deliver excellent, warm and efficient customer service, create a welcoming atmosphere for all our patients and guests
• Front line patient services include performing the functions of registration, cashiering and handling enquiries
• Dispense medications accurately
• Provide administrative support including maintaining inventory levels for medicines, process invoice and payment collection
• Conduct financial counselling to patients
• Submission of Third Party Administrator claims and of Letter of Guarantee from insurance companies
• Proactively request and encourage patients to achieve a target of 4-5 Google reviews per month
• Other duties which the Company may designate

Job Requirements

• Possess minimum “O” level education level
• Minimum 1-2 years’ experience in service industries or clinical will be an advantage
• Good coordination and organizing skills
• Good customer service skills and interpersonal skills
• Ability to multitask and work in fast-paced environment
• Proficient in Microsoft Office and perform scheduling duties in system
• Comfortable with working in medical centre and clinic setting
• 5.5 days’ work week

Remuneration Package

• AWS, Performance Bonus
• OT Pay
• Quarterly Incentives
• 14-16 Days for Annual Leave