Clinic Manager

Absolutely. For Mila Aesthetics, I’d position this as a Clinic Manager + Growth Executive rather than a conventional clinic manager, because the person should be responsible not only for day-to-day operations but also for revenue, lead conversion, patient experience, team coordination and growth.

JOB DESCRIPTION

Clinic Manager cum Growth Executive

Mila Aesthetics | Ahmedabad

Location: Sindhu Bhavan Road, Ahmedabad

Employment: Full-time

Working Hours: 10:00 AM – 7:30 PM

Working Days: Monday–Saturday

Industry: Aesthetic Medicine | Plastic Surgery | Dermatology | Hair Transplant

About Mila Aesthetics

Mila Aesthetics is a premium aesthetic and plastic surgery clinic focused on delivering natural, ethical and medically led aesthetic outcomes.

Our philosophy is simple:

“Enhance, not change.”

We are looking for a dynamic Clinic Manager cum Growth Executive who can take ownership of clinic operations while actively contributing to business growth.

The Role

This is a high-ownership role for someone who can bridge the gap between:

Doctor Patient Sales Operations Team Revenue

The ideal candidate should be commercially aware, organised, confident with patients, strong in team management and comfortable working with numbers, CRM and digital leads.

You will be responsible for ensuring that the clinic runs smoothly every day while continuously improving patient conversion, retention, revenue and overall clinic performance.

Key Responsibilities

1. Clinic Operations

* Manage day-to-day operations of Mila Aesthetics.

* Ensure smooth functioning of reception, consultation rooms, treatment areas and support staff.

* Coordinate appointments and doctor schedules.

* Ensure clinic SOPs are followed consistently.

* Monitor punctuality, attendance, grooming and discipline of staff.

* Coordinate between doctors, nurses, aestheticians, therapists, reception and sales team.

* Ensure adequate availability of consumables, products and treatment supplies.

* Maintain a clean, premium and organised clinic environment.

* Identify operational bottlenecks and implement solutions.

2. Sales & Revenue Growth

* Take ownership of clinic revenue and growth targets.

* Monitor daily, weekly and monthly revenue.

* Track consultation-to-procedure conversion.

* Track lead-to-consultation and consultation-to-treatment conversion.

* Identify reasons for lost leads and lost patients.

* Work closely with the sales/front desk team to improve conversions.

* Develop and implement strategies for increasing average patient value.

* Promote appropriate cross-selling and treatment packages without compromising ethical medical practice.

* Follow up with high-value prospective patients.

* Ensure no genuine lead is left unattended.

3. Lead Management

* Monitor leads generated through Meta, Google, WhatsApp, website and other channels.

* Ensure every lead is contacted within the defined response time.

* Monitor follow-up quality and frequency.

* Maintain accurate CRM records.

* Analyse lead sources and identify which campaigns are generating quality patients.

* Coordinate with the digital marketing team regarding lead quality.

* Provide feedback to marketing teams about:

* Lead quality

* Cost per lead

* Conversion

* Patient objections

* Popular procedures

* Campaign performance

4. Patient Experience

* Ensure every patient receives a premium and professional experience.

* Handle patient concerns and complaints effectively.

* Maintain strong patient relationships from first enquiry to post-procedure follow-up.

* Develop systems for patient feedback and reviews.

* Ensure VIP/high-value patients receive appropriate attention.

* Improve patient retention and repeat visits.

5. Team Management

* Manage and coordinate the clinic team.

* Conduct regular team meetings.

* Allocate responsibilities and daily targets.

* Monitor individual performance.

* Train staff on:

* Patient communication

* Lead handling

* Follow-ups

* Sales processes

* Clinic SOPs

* Patient experience

* Identify underperformance and take corrective action.

* Encourage accountability and a performance-driven culture.

6. Marketing Coordination

* Coordinate with the digital marketing/social media team.

* Monitor performance of marketing campaigns.

* Suggest new offers, campaigns and patient acquisition strategies.

* Understand which procedures should be promoted and why.

* Coordinate with the content team for:

* Reels

* Patient testimonials

* Before/after content

* Educational content

* Promotional campaigns

* Ensure marketing communication remains aligned with the Mila Aesthetics brand image.

7. Data & Reporting

The manager will be expected to maintain and review a weekly dashboard covering:

* Total leads

* Lead source

* Calls made

* Consultations booked

* Consultations attended

* Consultation conversion

* Procedures booked

* Revenue generated

* Revenue by doctor/procedure

* Follow-up pending

* Lost leads

* Cancellation/no-show rate

* Marketing spend

* Cost per lead

* Cost per consultation

* Patient acquisition cost

Data-driven decision making will be an important part of this role.

Key Performance Indicators — KPIs

The candidate will be evaluated on:

Operations

* Smooth daily clinic functioning

* SOP adherence

* Team discipline

Growth

* Monthly revenue growth

* Number of new patients

* Consultation conversion

* Procedure conversion

* Repeat patients

Sales

* Lead response time

* Follow-up performance

* Lead-to-consultation conversion

* Consultation-to-procedure conversion

Patient Experience

* Patient satisfaction

* Reviews

* Complaints

* Retention

Team

* Productivity

* Accountability

* Staff performance

Ideal Candidate

We are looking for someone who is:

* Graduate in any relevant field; MBA/Healthcare Management/Marketing is an advantage.

* 2–5 years of experience in clinic/hospital management, healthcare sales, aesthetics, dermatology, plastic surgery, cosmetology, dental or premium healthcare.

* Strong communication skills in English, Hindi and Gujarati.

* Confident and presentable.

* Comfortable speaking with high-value patients.

* Strong in sales and negotiation.

* Good with Excel/Google Sheets and CRM software.

* Comfortable working with targets and numbers.

* Strong leadership and people-management skills.

* Proactive rather than waiting for instructions.

* Able to solve problems independently.

* Has a strong understanding of customer experience and premium service.

Personality we are looking for

Ownership > designation

We are looking for someone who thinks:

“If there is a problem in the clinic, it is my problem to solve.”

Someone who doesn’t merely manage the clinic, but actively looks for ways to make the clinic better every month.

What Mila Aesthetics Offers

* Opportunity to work directly with a Plastic Surgeon-led aesthetic clinic.

* Exposure to Plastic Surgery, Hair Transplant, Dermatology and Aesthetic Medicine.

* High-responsibility growth role.

* Performance-based incentives.

* Opportunity for career growth into Clinic Operations / Business Development Head.

* Professional and premium working environment.

* Opportunity to become a key member of the Mila Aesthetics leadership team.

Compensation

Salary + performance incentives

Compensation will depend on experience, capability and previous performance.

How to Apply

Interested candidates can send:

1. Updated CV

2. Brief introduction

3. Previous work experience

4. Current & expected salary

Contact: 8347447477

Subject: Application – Clinic Manager cum Growth Executive

Mila Aesthetics

Sindhu Bhavan Road, Ahmedabad

Build the system. Grow the clinic. Own the outcome.