Clinic Manager

About Ma Kuang TCM Healthcare Group

Established in Singapore, Ma Kuang TCM Healthcare Group is a trusted and well-established provider of Traditional Chinese Medicine, with a strong regional presence across Singapore, Taiwan, Malaysia, and China. We are committed to holistic healthcare by combining time-honoured TCM practices with modern healthcare standards. Our services include acupuncture, tuina therapy, internal medicine, and women’s health, delivered by a dedicated team of professionals focused on patient well-being.

We are seeking a proactive, Clinic Manager. The ideal candidate will have to support both daily operations at clinics. At Ma Kuang, our core recruitment philosophy is to hire the right person, join us!

Key Responsibilities

1. Oversee daily clinic operations to ensure smooth and efficient workflow.
2. Supervise and support clinic staff in delivering high-quality patient service.
3. Manage staff scheduling, inventory, and clinic administrative tasks.
4. Monitor clinic performance, patient satisfaction, and service standards.
5. Handle patient feedback and resolve issues promptly and professionally.
6. Work closely with management on staffing, training, and compliance matters.

Key Requirements / Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent).
• Minimum 3-5 years (or more depending on seniority) experience in clinic operations, preferably in dental, western medicine clinic, insurance-platform or government healthcare setting. (From e.g., polyclinic, government healthcare group).
• Proven experience in staff scheduling/rostering, resource planning, operations management in a healthcare/clinic setting.
• Strong organisational, analytical and problem-solving skills; ability to work under pressure and manage multiple priorities (e.g., scheduling conflicts, staffing shortages).
• Good interpersonal and communication skills; ability to liaise with clinical staff (physicians, therapists), administrative staff, and external partners.
• Familiarity with clinic management software/scheduling systems, electronic health/medical record systems (desirable).
• Strong focus on service quality and patient experience; understanding of regulatory compliance in healthcare.
• Leadership mindset: able to lead and motivate a team, drive continuous improvement.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Ma Kuang’s PDPA and e2i’s PDPA(https://www.e2i.com.sg/pdpa/).

To receive career assistance from e2i, please visit e2i (https://www.e2i.com.sg/individuals/)