Clinic Manager

We're looking for an energetic, organised and commercially minded Clinic Manager - Front of Store who is passionate about people, customer service, and business success.

As the face of our clinic, you'll be a true front-of-house superstar, creating exceptional client experiences while ensuring the clinic operates seamlessly each day.

This is a hands-on leadership role for someone who loves building relationships, supporting and developing a team, and creating an environment where both clients and team members thrive. You'll be responsible for driving clinic performance, leading the front-of-store function, supporting a team of experienced therapists, and ensuring every client interaction reflects the premium service standards we're known for.

About Us

About Face has been a leader in the advanced skincare and beauty industry for over 40 years. As a New Zealand-owned business, we combine results-focused treatments, premium products, and genuine care to deliver outstanding outcomes for our clients.

Across our five Auckland-based clinics, we foster a culture of performance, accountability, growth and team support. We're serious about skin and just as serious about creating exceptional experiences for every client who walks through our doors.

About The Role

• Full-time role – 40 hours per week
• Includes one late night and every Saturday
• Based at our beautiful, high-performing Ponsonby clinic
• A leadership-focused role combining front-of-store excellence with clinic management responsibilities
• Working closely with therapists and support office to ensure clinic success

What You’ll Be Responsible For:

1. Leading clinic performance

• Drive clinic sales, retail performance and key business targets
• Monitor bookings, utilisation and performance metrics
• Identify opportunities to grow revenue and improve client retention
• Lead the execution of promotions, campaigns and retail initiatives

2. Creating an exceptional front-of-store experience

• Set the standard for warm, professional and personalised client service
• Ensure every client feels welcomed, valued and cared for
• Manage appointment bookings, enquiries and client communications
• Handle concerns and resolve issues with confidence and professionalism

3. Leading and developing your team

• Coach, support and motivate the reception team to perform at their best
• Build confidence in retail conversations and service delivery
• Foster a positive, accountable and collaborative team culture
• Support onboarding and ongoing development of team members

4. Clinic operations & efficiency

• Oversee daily clinic operations and front-of-house workflow
• Optimise appointment books to maximise utilisation and minimise gaps
• Manage clinic administration, stock coordination and reporting
• Ensure systems, processes and standards are consistently followed

About You

You may come from beauty, retail, hospitality, customer service or another client-focused environment, but most importantly, you understand what exceptional service looks like.

You'll be someone who:

• Loves building genuine relationships with clients

• Has experience leading, coaching or mentoring a team

• Is commercially aware and understands the importance of sales and performance

• Is highly organised and thrives in a fast-paced environment

• Can confidently juggle multiple priorities while staying calm under pressure

• Has exceptional communication and people skills

• Is naturally proactive and always looking for ways to improve

• Takes pride in creating a polished, welcoming and professional environment

• Has experience with appointment-based businesses or CRM systems (Zenoti experience is a bonus)

Why Join Us

• Lead a well-established, high-performing clinic with a loyal client base

• Be part of a supportive, close-knit and driven team

• Enjoy competitive pay, incentives and employee benefits

• Access ongoing training and development to grow your leadership skills

• Work in a role where your impact is visible, measurable and valued

Ready To Apply?

If you're passionate about building genuine client relationships, creating exceptional experiences, coaching and inspiring others, and playing a key role in the success of a thriving clinic, we'd love to hear from you.

Please submit both your CV and a cover letter outlining why you'd be a great fit for this role.

In your cover letter, please answer the following question: What does exceptional client service mean to you, and how would you create it as a Clinic Manager / Front of Store Coordinator?

Applications without a cover letter will not be considered.