Clinic Manager

About the Role

We are looking for a dynamic, organised, and people-oriented Clinic Manager to oversee the day-to-day operations of the clinic and ensure smooth coordination between clinical, front-office, patient-care, and administrative teams.

The ideal candidate will be responsible for maintaining operational excellence, delivering an exceptional patient experience, managing staff performance, and ensuring that clinic processes, standards, and compliance requirements are consistently followed.

Key Responsibilities

1. Clinic Operations

• Manage the overall day-to-day operations of the clinic.
• Ensure the clinic functions efficiently and maintains high service standards.
• Monitor daily appointments, patient flow, procedures, and operational activities.
• Ensure availability of required equipment, consumables, medicines, and other clinic supplies.
• Coordinate with vendors and service providers when required.
• Identify operational gaps and implement effective solutions.

2. Team Management

• Lead, supervise, and coordinate clinic staff, including doctors, technicians, receptionists, and support staff.
• Prepare and monitor staff schedules, shifts, and duty allocations.
• Ensure adequate staffing and smooth coordination during procedures and peak hours.
• Monitor employee attendance, punctuality, discipline, and overall performance.
• Conduct regular team meetings and communicate organisational expectations.
• Support training, onboarding, and development of clinic employees.

3. Patient Experience

• Ensure a professional, welcoming, and patient-centric environment.
• Monitor patient satisfaction and address concerns or complaints promptly.
• Coordinate with doctors and clinical teams to ensure smooth patient communication.
• Ensure timely appointments, consultations, procedures, follow-ups, and patient coordination.
• Maintain confidentiality and professionalism in all patient interactions.

4. Administration & Documentation

• Maintain accurate clinic records, registers, reports, and operational documentation.
• Monitor daily revenue, collections, expenses, and administrative records as applicable.
• Coordinate with the HR and Finance teams for attendance, payroll inputs, expenses, and other requirements.
• Ensure proper documentation and timely submission of operational reports to management.

5. Compliance & Quality

• Ensure adherence to clinic SOPs, company policies, safety standards, and applicable regulatory requirements.
• Maintain hygiene, cleanliness, infection-control, and workplace safety standards.
• Conduct periodic checks to ensure compliance with established processes.
• Escalate operational, clinical, or compliance-related issues to management promptly.

6. Performance & Business Support

• Monitor key clinic performance indicators such as appointments, conversions, revenue, patient satisfaction, and operational efficiency.
• Support management in achieving clinic targets and business objectives.
• Identify opportunities to improve patient retention, service quality, and operational efficiency.
• Prepare and present regular performance reports to management.

Required Skills & Competencies

• Strong leadership and team-management skills.
• Excellent verbal and written communication.
• Strong organisational and problem-solving abilities.
• Good interpersonal and conflict-resolution skills.
• Patient-centric approach with a high level of professionalism.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Strong attention to detail and administrative discipline.
• Basic knowledge of MS Office / Google Workspace and HRMS or clinic-management software.
• Ability to analyse operational data and prepare reports.
• Strong ownership, accountability, and decision-making skills.

Educational Qualification

• Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, or a related field preferred.
• Candidates with relevant healthcare/clinic management experience may also be considered.

Experience

• 25 years of experience in clinic management, hospital administration, healthcare operations, or a similar managerial role.
• Experience in dermatology, hair transplant, aesthetic, cosmetic, dental, or other specialised clinics will be an advantage.

Key Performance Indicators (KPIs)

• Overall clinic operational efficiency.
• Patient satisfaction and service quality.
• Appointment and patient-flow management.
• Team productivity and attendance.
• Revenue and operational target achievement.
• Compliance with SOPs and clinic standards.
• Inventory and resource management.
• Reduction in patient complaints and operational issues.
• Staff retention and performance.

Preferred Candidate Profile

We are looking for someone who is:

• Responsible and accountable
• Proactive and solution-oriented
• Confident in managing teams
• Patient-focused and service-oriented
• Highly organised and disciplined
• Comfortable working in a target-driven environment
• Capable of handling pressure and making timely decisions

What We Offer

• Competitive salary based on experience and expertise.
• Professional and growth-oriented work environment.
• Opportunity to work with a growing healthcare organisation.
• Career growth and leadership opportunities.
• Exposure to healthcare operations, people management, and business development.