Clinic Manager

About the role

To ensure smooth and efficient daily operations of the clinic.

Key responsibilities

• Participates in developing and implementing new clinical practices, policies, procedures & systems to enhance existing clinic services and raise the standards of patient care at the clinic.
• Assists in developing long range plans and implementing marketing campaigns to increase the clinic's profitability.
• Presides monthly meetings and addresses clinic operations concerns and issues. Rolls out new policies and protocols to all clinic staff members.
• Assists in developing and implementing cost effective policies and procedures for all administrative and operational areas.
• Resolves problems, both administrative and operational issues, including maintenance of clinic facilities, machines and network concerns ensuring compliance with regulations and standards.
• Acts as liaison officer between the clinic and external parties.
• Coordinates with the Cluster Heads and Sales & Marketing to address customer expectations and complaints.
• Monitors the work schedules of the medical doctors and staff to ensure that daily staffing requirements are adequate.
• Conducts regular performance evaluation reviews of direct reports and validates the result of performance appraisals for all the clinic personnel.
• Identifies training and development needs of the clinic personnel and recommends training to maintain/enhance performance.

About you

• Graduate of BS in Nursing
• PRC Licensed Nurse
• At least 3-year experience in the same capacity, preferably gained from the same industry.
• Strong leadership skills
• Excellent inter-personal and communication skills
• Good people management skills
• Analytical skills
• Result-oriented
• Customer focused
• Strong conflict management skills