Clinic Manager

Job Overview
We are seeking an exceptional Clinic Manager to lead and support our growing multidisciplinary healthcare clinics. This is not a traditional office manager position. We are looking for a motivated leader who is passionate about driving growth, developing high-performing teams, delivering outstanding patient experiences, and building efficient systems that produce results.

If you enjoy coaching teams, tracking performance, solving operational challenges, and achieving measurable goals, we would love to hear from you.

About Us

Swift Care Wellness Centre is a multidisciplinary rehabilitation clinics committed to providing exceptional patient care. Our services include Physiotherapy, Chiropractic, Massage Therapy, Acupuncture, Pelvic Health Physiotherapy, Orthotics, Vestibular Rehabilitation, Shockwave Therapy, and more.

We believe that great patient outcomes start with great leadership, strong systems, and an engaged team culture.

What You'll Be Responsible

For Sales & Business Growth

• Establish and achieve monthly revenue, booking, and growth targets
• Track, analyze, and improve key performance indicators (KPIs)
• Strengthen front desk sales performance and phone conversion rates
• Implement strategies, contests, and accountability systems to drive results
• Monitor clinic metrics and proactively identify opportunities for improvement
• Support patient retention and reactivation initiatives

Leadership & Team Development

• Lead, coach, and motivate front desk and administrative team members
• Develop and implement structured onboarding and training programs
• Train staff on patient communication, sales conversations, objection handling, and follow-up systems
• Conduct regular team meetings focused on accountability, growth, and performance
• Ensure team productivity and professionalism throughout the workday
• Foster a positive, collaborative, and high-performance culture
• Create, organize, and schedule social media content across clinic platforms
• Collaborate with practitioners and staff to capture educational, promotional, and behind-the-scenes content

Operations Management

• Oversee daily clinic operations across both locations
• Manage scheduling, billing, insurance processing, MVA and WSIB administration, payroll coordination, and reporting
• Ensure clinic policies, procedures, and standards are consistently followed
• Coordinate with service providers
• Identify operational challenges and implement long-term solutions

Customer Experience

• Ensure every patient receives an exceptional experience from their first interaction onward
• Monitor patient satisfaction, follow-up systems, and retention strategies
• Resolve concerns professionally and efficiently
• Continuously improve systems that enhance patient care and service quality

What We're Looking For Required Qualifications

• Minimum 2 years of management and/or sales experience within a Physiotherapy, Chiropractic or Multidisciplinary Healthcare Clinic
• Minimum 2 years of experience with EHC/WSIB/MVA treatment plans and billings
• Demonstrated ability to achieve performance targets and drive business growth
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to prioritize, problem-solve, and make sound decisions independently
• Comfortable working with numbers, reports, and performance metrics
• Proficient with scheduling software, Microsoft Office, and general clinic operations

Personal Attributes

• Results-oriented and accountable
• Positive and professional attitude
• Calm under pressure
• Strong work ethic and reliability
• Self-motivated and proactive
• Passionate about continuous improvement

Compensation & Benefits

• Full-time position (40 hours per week)
• Competitive salary: $50,000 –$70,000 annually based on experience
• Extended Health Benefits
• Performance-based bonus opportunities
• Professional growth and advancement opportunities
• Supportive and collaborative work environment
• Evening and occasional weekend availability required

Work Location

Pickering and Oshawa, Ontario

Applicants must be able to reliably commute between clinic locations.

Application Instructions: We value attention to detail.

To be considered for this position, please include and the phrase within your cover letter:

"Attention to Swift Care Management"

Applications that do not follow these instructions will not be considered. Only selected candidates will be contacted.

Job Type: Full-time

Salary: $50,000-$70,000 per year

Work Location: In Person

Pay: $50,000.00-$70,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off
• Store discount

Work Location: In person