Clinic Manager

age daily clinic operations, appointments, patient flow and front desk activities.

• Supervise and coordinate doctors, therapists, reception, telecalling and support staff.
• Ensure excellent patient experience, counselling, follow-ups and complaint resolution.
• Monitor clinic sales, conversions, revenue and monthly targets.
• Manage staff attendance, rosters, performance and discipline.
• Coordinate recruitment, onboarding, training and grooming of clinic staff with HR.
• Maintain patient records, reports, documentation and confidentiality.
• Monitor inventory, medicines, consumables and clinic equipment.
• Ensure adherence to SOPs, hygiene, safety and applicable healthcare compliance requirements.
• Coordinate with doctors and management for smooth service delivery.
• Prepare daily, weekly and monthly operational/performance reports.
• Identify operational gaps and implement process improvements