Clinic Operations Coordinator

Job Overview

South Okanagan Similkameen Health Care Society is seeking an experienced healthcare professional to support and enhance operations across our primary care clinics.

Reporting to the Clinic Operations Manager and Program & Clinic Operations Manager, the Clinic Operations Coordinator provides operational leadership, staff support, EMR expertise, and workflow optimization across multiple clinic locations. This role works closely with Clinic Leads, Medical Office Assistants, physicians, and nurse practitioners to ensure efficient, consistent, and patient-centered clinic operations.

Why Join Us?

• Meaningful work supporting primary care in our communities.
• Collaborative and supportive team.
• Employer-paid benefits.
• Opportunities for professional growth and development.

Responsibilities

• Support day-to-day operations across multiple clinic locations.
• Provide leadership, mentorship, training, and coaching to Clinic Leads and Medical Office Assistants.
• Act as a subject matter expert for EMR systems, workflows, and clinic processes.
• Identify and implement opportunities to improve efficiency, patient flow, and service delivery.
• Support provider billing processes and operational best practices.
• Assist with onboarding, training, and change management initiatives.
• Conduct regular site visits and provide hands-on operational support.
• Anticipate clinic operational needs and emerging challenges, taking ownership of solutions and escalating appropriately to reduce the administrative and operational burden on managers.
• Support quality improvement projects and organizational initiatives.
• Provide coverage and operational support during staffing shortages or absences as needed.

Qualifications:

• Medical Office Assistant certification or equivalent healthcare administrative experience.
• Minimum 3 years of experience in a medical clinic or primary care environment.
• Demonstrated leadership, supervisory, or mentoring experience.
• Strong knowledge of clinic workflows, EMR systems, and provider billing processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Valid Class 5 Driver's License and reliable vehicle required.
• Willingness to travel regularly between clinic locations.

If you have strong clinic operations and EMR experience, enjoy leading and supporting teams, and are passionate about improving primary care services, we encourage you to apply.

Pay: $27.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person