CLINIC OPERATIONS EXECUTIVE

Key Responsibilities :

• Assist in managing and coordinating the daily operations of the dental clinic to ensure smooth and efficient workflow.
• Monitor daily clinic activities, including patient flow, appointments, front desk operations, and clinical support.
• Coordinate with Dentists, Dental Surgery Assistants (DSA), Front Desk, and other clinic staff to ensure effective teamwork.
• Monitor staff attendance, punctuality, scheduling, and daily manpower requirements.
• Assist in preparing and managing staff duty rosters and working schedules.
• Ensure clinic staff follow company SOPs, policies, guidelines, and operational procedures.
• Monitor compliance with clinic standards, cleanliness, safety, and workplace procedures.
• Identify operational issues and coordinate with relevant departments or management to resolve them.
• Monitor patient experience and assist in handling patient feedback, enquiries, and complaints professionally.
• Monitor clinic performance, operational targets, and key performance indicators (KPIs).
• Prepare daily, weekly, and monthly operational reports for management.
• Assist in monitoring clinic supplies, equipment, and inventory to ensure sufficient stock is available.
• Coordinate with suppliers and relevant departments regarding clinic supplies, maintenance, repairs, and other operational matters.
• Assist with the implementation of new SOPs, systems, processes, and operational improvements.
• Support the onboarding, training, and development of new clinic staff.
• Assist in organizing staff meetings, training sessions, clinic activities, and internal programmes.
• Conduct regular checks on clinic operations and identify areas for improvement.
• Work closely with HR, Finance, Marketing, and Management to coordinate operational matters.
• Assist the Clinic Manager in achieving operational and business objectives.
• Perform other duties and operational tasks assigned by management from time to time.

Requirements :

• Diploma or Bachelor's Degree in Business Administration, Healthcare Management, Healthcare Administration, Operations Management, or a related field.
• At least 1–3 years of experience in clinic operations, healthcare administration, hospitality, retail operations, or a similar operational role.
• Experience in a dental clinic or healthcare environment is an advantage.
• Good understanding of daily operational procedures and staff coordination.
• Strong organisational and problem-solving skills.
• Good leadership and interpersonal skills.
• Able to communicate effectively with staff, patients, management, and external parties.
• Good knowledge of Microsoft Office, Excel, Google Sheets, and other administrative systems.
• Comfortable working with reports, schedules, operational data, and KPIs.
• Able to handle multiple tasks and work in a fast-paced environment.
• Proactive, responsible, organised, and detail-oriented.
• Able to work independently and as part of a team.
• Good command of Bahasa Malaysia and English, both written and spoken.
• Willing to work in Kota Damansara, Selangor.
• Willing to work according to clinic operating hours, including weekends or public holidays when required.

Company Benefits :

• Competitive salary package.
• Dental & Medical benefits.
• Meal Allowances
• Staff activities and team-building activities.
• Training and development opportunities.
• Opportunities to develop skills
• Supportive and collaborative working environment.
• Career growth and development opportunities.
• Staff incentives and other company benefits, subject to company policy.

Pay: From RM2,500.00 per month

Work Location: In person