Clinic Operations Manager

The Clinic Operations Manager will be responsible for overseeing daily clinic operations, ensuring smooth workflow, and maintaining premium service standards across all departments. The ideal candidate will possess strong leadership to manage and develop staff, effectively handle on-site issues, and guarantee an exceptional customer experience. This role also involves meticulous financial/document auditing and inventory management.

Key Responsibilities :

• Clinic Operations & Quality Control :

• Oversee daily operations, cleanliness, and overall readiness of the clinic.

• Promptly resolve on-site issues and complaints, follow up until completion, and report progress to executives/doctors.

• Coordinate with procurement and related departments for clinic maintenance, equipment repairs, and facility upkeep.

• Support the Sales/Beauty Consultant/Admin team in customer greeting and hospitality during peak hours or when necessary as well as responding to customers’ chats and enquiries via all contact channels and emails.

• Coordinate daily operations and proactively plan appointment schedules to ensure seamless customer service. Manage doctors', Beauty Consultants', and Therapists' schedules efficiently to optimize resources and maximize customer satisfaction.

• Financial & Document Auditing:

• Verify, audit, and sign off on revenue documents, invoices, and billing statements before submitting them to executives.

• Review FOH operational reports, inventory logs, and staff training records for accuracy.

• Manage, count, and balance daily petty cash and change funds, ensuring detailed transaction records.

• Staff Supervision & People Management:

• Supervise and monitor FOH staff to ensure compliance with clinic regulations and service protocols.

• Review and approve staff rosters, shift schedules, and inventory duty schedules.

• Manage attendance (absences, leaves, lateness) to minimize any impact on customer service.

• Issue warnings/disciplinary actions in accordance with company policy and coordinate with the HR department.

Qualifications :

• Bachelor's degree or higher in a related field.
• Proven experience in managing a team of 15-40 staff within Premium Aesthetics Clinics, Hospitals, Wellness Centers, or the healthcare industry.
• Strong leadership, critical thinking, and exceptional crisis-management/problem-solving skills.
• High attention to detail with strong proficiency in checking operational documents, inventory, and financial reports.
• Passionate about Customer Experience and delivering premium service standards.
• Excellent interpersonal, communication, and people management skills.
• Thai nationality , English speaking.

Benefits :

• Salary: THB 45,000 - 65,000 (Negotiable based on experience)
• Performance-based incentive , attendance bonus and annual bonus
• Social security
• Provident fund (PVD)
• Medical allowance
• Annual health check-up
• 6 days off per month
• 14 public holidays per year
• After completing one year of service, employees are entitled to an initial annual leave of 6 days per year.
• Opportunity to work closely with the business owner and drive organizational growth