Clinic Operations Manager

Clinic Operations Manager

Location: Dubai, UAE
Employment Type: Full-time
Industry: Healthcare / Aesthetic & Medical Clinic

Job Summary

We are looking for an experienced and highly organized Clinic Operations Manager to oversee the day-to-day operations of our medical and aesthetic clinic. The ideal candidate will have strong leadership, communication, team-management, and operational skills, with a good understanding of healthcare quality, patient experience, compliance, and business performance.

The Clinic Operations Manager will be responsible for ensuring smooth clinic operations, maintaining high service standards, improving team productivity, monitoring KPIs, supporting revenue growth, and ensuring compliance with applicable DHA and clinic policies.

Key Responsibilities

Clinic Operations

• Manage and coordinate the daily operations of the clinic.
• Ensure smooth coordination between doctors, nurses, therapists, reception, telecallers, and management.
• Monitor daily clinic activities, appointments, patient flow, and waiting times.
• Ensure treatment rooms, reception areas, and other clinical areas are maintained to required standards.
• Monitor availability of medical and non-medical supplies and coordinate timely replenishment.
• Identify operational issues and implement effective solutions.

Team Management

• Supervise and coordinate clinic staff and allocate daily responsibilities.
• Monitor attendance, punctuality, productivity, and staff performance.
• Conduct daily team briefings/huddles and communicate operational priorities.
• Establish and monitor SOPs, workflows, and staff responsibilities.
• Support staff training, onboarding, performance improvement, and service standards.
• Handle operational conflicts and escalate serious issues to management when required.

Patient Experience

• Ensure patients receive professional, efficient, and high-quality service.
• Monitor patient feedback, complaints, follow-ups, and service recovery.
• Improve patient journey from enquiry and booking through consultation, treatment, and follow-up.
• Ensure proper communication and coordination between front office and clinical teams.

Sales & Business Performance

• Monitor clinic revenue, appointment conversion, treatment sales, package sales, and daily/monthly targets.
• Track leads from marketing campaigns through enquiry, booking, attendance, and conversion.
• Work closely with the marketing and reception/telecalling team to improve lead conversion.
• Identify opportunities to increase patient retention, repeat visits, treatment packages, and overall revenue.
• Prepare and review daily, weekly, and monthly operational and performance reports.

Quality & Compliance

• Ensure clinic operations follow applicable DHA requirements, internal policies, SOPs, and quality standards.
• Maintain proper documentation, records, checklists, and operational reports.
• Support internal audits, inspections, risk assessments, incident reporting, and corrective actions.
• Monitor medical equipment, consumables, infection-control practices, and general safety requirements in coordination with the clinical team.
• Support implementation and monitoring of quality improvement initiatives.

Data & Reporting

• Maintain and analyse operational KPIs and management reports.
• Monitor key metrics including:
• Patient volume
• Appointment conversion
• No-show rate
• Lead conversion
• Revenue and treatment sales
• Staff productivity
• Patient satisfaction
• Marketing performance
• Use Excel and/or Power BI to create dashboards and support data-driven decision-making.

Requirements

• Bachelor's degree in Healthcare Management, Business Administration, Hospital Management, or a related field preferred.
• Previous experience in clinic, hospital, healthcare, medical, or aesthetic clinic operations.
• Strong experience in team management and day-to-day clinic administration.
• Good understanding of healthcare quality, patient experience, and operational procedures.
• Knowledge of DHA regulations and healthcare compliance in Dubai is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced healthcare environment.
• Strong knowledge of Microsoft Office, particularly Excel.
• Knowledge of Power BI, KPI dashboards, CRM systems, or healthcare management software is an advantage.

Preferred Certifications

Candidates with any of the following will be preferred:

• CPHQ – Certified Professional in Healthcare Quality
• Lean Six Sigma Green Belt
• Healthcare/Clinic Management certification
• Microsoft Power BI / PL-300 certification
• PMP or other project management certification

Key Competencies

• Leadership & Team Management
• Clinic Operations
• Healthcare Quality
• Patient Experience
• KPI & Performance Management
• Revenue & Business Development
• Staff Productivity
• SOP Development & Implementation
• Problem Solving
• Compliance & Risk Management
• Data Analysis & Reporting
• Communication & Coordination

What We Offer

• Competitive salary based on experience and qualifications
• Professional and growth-oriented working environment
• Opportunity to develop healthcare operations and management expertise
• Performance-based career growth opportunities
• Exposure to healthcare quality, business operations, and aesthetic/medical services

If you are a results-driven healthcare professional with strong leadership and operational skills and are looking to take ownership of clinic performance, we would love to hear from you.

Pay: AED5,000.00 - AED12,000.00 per month

Work Location: In person