Clinic Operations Supervisor

About us

As one of the leading IVF Centre, we offer comprehensive set of diagnosis and treatment option to help couples fulfil their dreams of parenthood. We provide pre-conception counselling, and management of general and complex infertility issues and treatment using assisted reproductive features.

About the role

• Managing the daily administration and operation of the Clinic and supervise staff (full-time and part-time) to ensure the optimal provision of services. You will be the key contact person for HQ Singapore and Gleneagles Hospital Medini (the "Hospital").
• Managing patients' needs by scheduling and assigning resources as and when required and working with the various stakeholders to ensure the smooth delivery of service.
• Support improvement processes in the administration and operation of the Clinic and its procedures.

Key responsibilities

• Oversee the day-to-day operations and housekeeping of the Clinic, including completing administrative tasks to ensure the Clinic is safe and runs smoothly and efficiently.
• Manage and supervise employees to ensure accountability of service delivery in accordance with the Hospital's standard operating procedures ("SOPs") and protocols, and internal policies, directives and practices.
• Oversee patient management, including handling inquiries, feedback, and difficult situations between patients and staff.
• Plan, coordinate and manage staffing, leave and team rosters to ensure sufficient manpower resources (both full-time and part-time) are allocated for the efficient and effective provision of services.
• Manage time management system and liaise with HQ Singapore to ensure timely processing of payroll.
• Supervise staff and manage workplace conflicts and disciplinary issues.
• Develop, review and maintain clinic procedures and protocols, office SOPs, etc.
• Manage and retain data, records and documents in compliance with statutory or other regulatory requirements, and preserve documents of historic and other value.
• Manage all audits and ensure compliance with all licensing, legal and regulatory requirements by the Company and Clinic with the relevant authorities and keep HQ Singapore informed.
• Manage the Clinic facilities and equipment, including timely procurement and renewal of contracts, to ensure smooth delivery of services and compliance with regulatory requirements.
• Oversee insurance and procurement matters.
• Interact and work with the various stakeholders to optimise service and patient outcomes.
• Responsible for budgeting, planning and submission of business and marketing proposals.
• Promote an amicable work environment and ensure efficient flow of relevant information to the employees.
• Maintain the highest standards of patient confidentiality and promote impartiality amongst employees in their service to patients.
• Assist in recruitment, on-boarding, off-boarding, training, and employee performance appraisal.