Clinic Operations Supervisor | Cebu

About the role

You will be the operational captain of the clinic — ensuring that the entire front-of-house and back-end workflow runs smoothly. This role is perfect for senior nurses with emerging leadership experience, BPO team leads ready for a career shift into healthcare, assistant branch managers from retail, pharmacies, diagnostics, or service centers, or HR/Admin supervisors with strong operations and people-management exposure.

Key responsibilities

• Lead and coach the clinic team to deliver warm, efficient, patient-centered service
• Streamline workflows to improve speed, quality, and daily output
• Translate business goals into clear, actionable operational plans
• Solve problems on the spot and prevent issues before they escalate
• Handle staff concerns with fairness, empathy, and strong follow-through
• Manage performance metrics and implement continuous improvements
• Set the tone for a disciplined, organized, engaged, high-performing team
• Ensure service standards are consistently met
• Partner with cross-functional teams to roll out new processes or upgrades

About you

• Graduate of any 4-year course (Nursing or healthcare-related degree is a plus but not required)
• At least 3–4 years' work experience in an operations-heavy role
• Experience leading small teams or mentoring/junior supervision
• Strong confidence in decision-making and solving day-to-day issues
• Experience handling metrics, customer concerns, and team performance
• A "fix it, improve it, scale it" mindset
• Strong organizational skills and computer proficiency
• Willing to work on rotational shifts (5-day work week)

Benefits

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits