Clinic Scheduler

Job Status: Full-Time
Monday – Friday, 8:00 am – 4:30 pm

Job Location: Minneapolis, MN and *Remote

• Remote option potentially available (not guaranteed) after training but will be required to be in office from time to time. Candidates must be a Minnesota resident.

Job Summary:

We are seeking a full time, motivated and talented Clinic Scheduler to join our busy, fast paced specialty office at Twin Cities Spine Center (TC Spine). Come be a part in our patient’s lives and work for an organization that has consistently been named one of the area’s Top Workplaces.

Clinic Schedulers are responsible for promptly answering phone calls and scheduling patients with a high level of customer service. This role requires excellent verbal communication skills with an ability to remain calm and professional in a busy environment, communicate with knowledge and compassion, and have experience with accurately handling multiple tasks.

Job Responsibilities:

• Handle a high volume of calls with the ability to gather pertinent information quickly, ask clarifying questions, and accurately schedule appointments based on the information provided and gathered
• Coordinate incoming referrals, processing procedure orders, managing appointment requests from multiple avenues ensuring accuracy and timely action
• Work closely with patients, nurses, physician assistants, and physicians to facilitate prompt patient scheduling ensuring best and most efficient patient care
• Gather and accurately enter demographic and insurance information into NextGen billing system
• Verify patient insurance eligibility by using Healthia and other online sources
• Coordinates interpreter services for patients when necessary
• Create positive impressions and experiences for patients by being calm, professional, and communicating with knowledge and compassion
• Other duties and responsibilities as assigned

Job Requirements and Competencies:

• 1-2 years of clinic or medical scheduling experience preferred
• Ability to prioritize multiple tasks with frequent interruptions
• Deliver high quality customer service to external and internal customers
• Ability to work efficiently and accurately in a fast paced environment
• A team player with the ability to work independently
• Ability to work professionally with patients of all ages, ethnicities, and backgrounds
• Minimum of a High School Diploma or equivalent

Benefits:

• Medical, Dental, and Vision Insurance
• Group Life and AD&D coverage
• Company Paid Short and Long Term Disability coverage
• Flexible Spending and Health Saving Account options
• 401(k) plan through salary deferrals
• PTO and Paid Holidays

The above description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.