Clinic Scheduler

PRIMARY FUNCTION

The schedulers primary functions are to schedule patients in both the hospital and clinic, enter pertinent patient information and specific physician requests. Provides patients with basic information regarding location, appointment information, physician referral/authorization and answers any other questions asked by patients.

Complies with department and organization-wide policies, Critical Access Hospital requirements, Safety, and Infection Control, and all Federal and State of Colorado regulations related to the performance of Keefe Memorial Hospital operations and requirements of the compliance program.

SIGNIFICANT DUTIES

• Schedules patients in both the hospital and clinic setting.
• Enters pertinent patient information to ensure that accurate documentation is always kept on patients.
• Tracks and updates all open or cancelled appointments and notifies appropriate staff.
• Receives all inbound calls for departments regarding scheduling.
• Conducts basic assessment of caller to ensure they are connected to the appropriate department.
• Conducts outbound calls to patients regarding any changes in appointments and reminds them of upcoming appointments.
• Performs registration functions for hospital services.
• Performs other duties as assigned.

GENERAL REQUIREMENTS

• Demonstrates commitment to the organizational mission, vision, and core values.
• Knowledge of federal and state regulations related to relative practice area.
• Establishes goals and strategic plan for departments of responsibility and participates in strategic planning activities of overall facility.
• Maintains current knowledge of department and hospital operations, local and industry trends and practices, market forces and outside regulatory requirements.
• Identifies opportunities and challenges to the departments’ services and applies this knowledge to develop new or enhance existing policies, procedures, systems, and services.
• Demonstrates effective relationships with hospital staff, patients, public, outside agencies, and providers.
• Communicates effectively verbally and in writing.
• Maintains confidentiality of patient information.
• Exercises professional judgment, courtesy, and professionalism in daily interactions with others.
• Establishes and maintains effective working relationships with health care team members and diverse patient populations.

There will be opportunities for other duties as this position may evolve and policies and training may change. Reasonable accommodations will be reviewed, and modifications may be made according to ADA guidelines.

Utilizes proper body mechanics, transfer/lifting techniques and appropriate equipment to minimize fall risk to patient and injury to self.

QUALIFICATIONS

Education and/or Experience

• High school diploma or equivalent required

Certificates, Licensure, Registrations

• N/A