Clinic Scheduler

Position Summary:

The Outpatient Scheduler is responsible for performing all duties and standards within this job description will be performed according to the established policies, procedures and guidelines outlined in the department and organization-wide policy and procedure manuals.

Position Accountabilities:

· Delivers patient care utilizing the 5 steps of the Nursing Process.

o Assess scheduling request

o Plan by availability

o Implement appointment

o Evaluate finished schedule

o Patient teaching

· Responds to the demands of the changing patient acuity in a positive, efficient manner.

o Assignment

o Individual

· Demonstrates responsibility and accountability for continuous improvement and practices quality service as evidenced through QI results and patient satisfaction surveys.

· Maintains positive customer relations with patients, families, and co-workers as well as maintains positive team member relations by demonstrating responsibility and accountability for enhancing positive relations.

o Public Relations

o Employee Relations

o Physicians and their respective offices

Unit Specific Accountabilities

· Schedules patient appointments according to established protocols and obtains the necessary information for new patients and established patients.

· Correctly enters/updates patient information, including demographics and insurance.

· Assumes telephone responsibilities; answers the telephone promptly and professionally using a pleasant voice; records requests for appointments for new patients, follow-up patients, and cancellations; helps notify patients of any time change due to cancellations or delays in schedule; relays information to appropriate staff members or physicians promptly; keeps staff informed of messages.

· Possesses a sense of responsibility, initiative, and honesty. She/He has the ability to follow directions accurately. Has the ability to function under pressure and during emergencies. Has the desire and ability to cooperate with others. Maintains high ethical standards. Is very organized and possesses good communication skills and good computer skills.

· Be able to work flexible hours.

· Completes annual skills validation, maintains competencies and education per Department/Hospital policy.

· Maintain a safe and neat work area.

· Maintain current schedules.

· Maintains patients’ rights and privacy.

· Will assist with patient activities as assigned.

· Demonstrate responsibility and accountability for continuous improvement.

· Practices quality service as evidenced through QI results and patient satisfaction.

· Organizes all schedules; works closely with physician’s office staff to eliminate schedule difficulties.

· Maintains confidentiality; follows hospital dress code; adheres to safety policies; works with health team members; participates in in-service education.

· Highland District Hospital is committed to serving our community by providing Exceptional care. Exceptional service. Every time. It is the responsibility of all employees to interact with patients, visitors, and/or co-workers with compassion, dignity, and respect. Employees are to maintain positive behaviors, approaches, attitudes and be committed to interpersonal service. Each employee is to abide by the Behavior Based Standards, proactively promote teamwork and engage in a collaborative culture.

·· Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiatives and standards.

· Responsible for compliance with HDH safety standards, policies and procedures.

Education – Required: High School graduate or equivalent. Completion of orientation program and attendance at departmental in-services.

Minimum Experience: Previous experience or on-the-job training.

Preferred Experience: At least one year of experience in clerical, secretarial, and medical field.

Physical Demands: Should be physically and emotionally able to handle irregular hours and weekends with minimal absences. He/She must also have sufficient hearing and vision to carry out clerical duties.

The position requires the successful completion of a medical examination after offer of hire has been made. The position requires the employee to be free of all unlawful substances and alcohol.

Work Environment: There may be exposure to unpleasant patients or unit elements. Handles emergency and crisis situations.

Work Schedule: The scheduler works eight-hour shifts. Must be willing to work according to hospital needs.