Clinic Shift Lead- Palatine

Job Summary:

The Clinical Shift Staff provides high-quality, patient-centered care during assigned shifts, supporting daily clinical operations and collaborating with a multidisciplinary team. This role is essential to maintaining smooth patient flow, accurate documentation, and a safe, compassionate care environment.

Responsibilities:

• Assists and identifies opportunities for improvement and executes improvement plans approved by the Multi-site Managers.
• Supervises the orientation, training and cross training of clinic staff to ensure that all competencies, policies, established practices and standards are followed and adhered to in partnership with the Multi-Site Manager and Provider.
• Communicates job expectations and conducts individual and group coaching and training interventions for new and tenured clinic employees.
• Assists with partnering with leadership in partnership with Multi-site Manager to manage site staffing levels to ensure the office is adequately staffed to serve patients.
• Monitors patient flow to ensure clinic is operating efficiently at all times. Works with all site staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Utilizes surge protocol as needed or when requested by Provider.
• Follows established scripts and protocols including patient rooming, discharge and call backs.
• Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed by all staff.
• Support restocking, cleaning, and general unit readiness
• Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards. Multi-site Manager/ RDO will have final approval of schedule.

Customer Service:

• Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction.
• Handles patient and visitor issues and complaints utilizing the grievance policy and procedure. Follow through on programs, practices and team leadership to improve operations, staff retention and employee engagement.
• Submit orders via approved vendor for supplies, review scheduling for any errors, openings, or potential conflicts, and review scheduled testing visits in EMR for any conflicts or needed updates.

Qualifications

• Evening and weekend hours required for this role
• May be required to work alternate shifts and may be required to float to other clinic locations.
• May be required to work in a staff position to fill open shifts.
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Skill in organizing and establishing priorities.
• Must be detail-oriented and well organized.
• Familiarity with Microsoft Office.
• Must have reliable transportation.
• Ability to work flexible schedule including evenings and weekends.
• At least 1-2 years of medical office/healthcare experience
• Prior management and healthcare experience
• At least 2 years of experience and expertise with Microsoft Office (Word, Teams, PowerPoint, Excel)
• Demonstrated ability of utilizing and executing administrative systems and processes consistently and proficiently to contribute to operational success
• Excellent communication skills with all levels and amongst team leaders
• Traveling required throughout all clinic locations within assigned Area

High School or GED required, College degree preferred