Clinical Administration Liaison

About You

Do you want to make a difference in a patient’s medical journey? You can, by becoming part of a dynamic and supportive administrative team who play a pivotal role in facilitating a professional and caring experience for both patients and referring specialists.

We are looking for someone who is:

• A strong team player
• Self-motivated and proactive
• Reliable and mature in their approach to work
• Able to work independently while remaining connected and collaborative within a remote team environment
• Passionate about delivering exceptional customer service and patient care
• Patient, adaptable, and willing to work within a growing service while systems and processes continue to be streamlined and improved

Tasks & Responsibilities

• Admission of patients to our health service
• Providing high level customer service
• Monitoring and categorising incoming emails
• Managing confidential patient information professionally
• Answering calls and enquiries from patients and the public and connecting them to the most appropriate team member
• Working collaboratively with Nurse Coordinators to ensure all results and treatment orders are in place prior to treatment
• Liaising with specialist rooms, health funds, and pathology centres to facilitate patient care
• Patient document preparation and management to support service delivery
• Performing health fund eligibility checks

About Us

We at View Health-Chemo@home are a fully accredited, Australian-owned medical infusion company, providing chemotherapy and immunotherapy to patients with cancer and chronic illnesses in the comfort and privacy of their own homes.

Our multi-award-winning service is testament to the positive impact we have had on our patients.

We recognise that healthcare professionals are searching for meaning and purpose in their working lives, and that finding a workplace which nurtures their values and supports healthy work/life balance is important. Our values are clear and at the heart of everything we do. We care deeply about both our patients and our team.

Criteria for the Role

• Previous medical administration experience and understanding of medical terminology
• Previous experience working in a fast-paced environment
• Ability to self-direct and work independently (essential)
• Ability to foster strong working relationships within a remote setting
• Ability to remain calm under pressure with a professional and pleasant phone manner
• Highly proficient with Microsoft Office Suite (Excel, Outlook, and Teams) and patient administration systems
• Flexible and adaptable approach to working hours (some shifts may commence at 6:00am)
• Strong organisational skills, attention to detail, and ability to prioritise competing demands
• Training period of approximately 4–6 weeks will take place onsite. Once training and competency requirements are met, hybrid/WFH arrangements may be considered.
• Must be available to attend the West Leederville office a minimum of 2 days per week once the training period is completed

Benefits

• Immediate start available
• Attractive salary and conditions
• Hybrid working model – work from home for part of your working week
• Purpose-driven company with a supportive culture
• Employee Assistance Program (EAP)
• Professional development and personal growth encouraged and supported

If this sounds like the role for you, please send through your cover letter and resume to us.

For further information, or to request a copy of the position description, please contact [email protected].

Please note that only shortlisted candidates will be contacted.