Clinical Administrator

Company Overview

Mittleman Eye Center (MEC) is a comprehensive eye care practice serving the greater West Palm Beach and Jupiter communities. With over 50 years of experience in the field, we offer eye exams, consultations, optical and all general ophthalmology. We perform advanced cataract and refractive surgeries, glaucoma treatment, and retina. At Mittleman Eye, we exemplify the core values of Respect, Excellence, Consistency, Adaptability, Sustainability and Efficiency. We hold our employees to the highest standards of morals and character.

Job Description

We are looking for a reliable, well-organized individual with meticulous attention to detail to join our Clinic Team. This talented person will work in collaboration with the clinic supervisors and managers to ensure the clinic and administrative aspects are running smoothly. Some of the responsibilities include preparing accurate schedules, approving Timecards and PTOs as well as identifying training needs and mapping out development plans for teams and new hires. He/she will work closely with the training supervisor to design, develop, manage, coordinate and conduct all training projects and make sure they are all added on Paycom and on any other required technological systems.  

Duties & Responsibilities: Report to the CBO/CEO

• Prepare schedule for the clinic ahead of time and ensure proper coverage.

• Manage and approve PTOs timely and adjust clinic schedule as needed.

• Approve timecard for the staff regularly and manage overtime for the department.

• Monitor the team daily and make sure the clinic is running smoothly.

• Ensure the team starts, goes to lunch and gets ready for the second shift on time.

• Assess the clinic’s needs for staffing and inventory regularly.

• Conduct weekly and monthly meetings and provide feedback as necessary.

• Discuss and review month performance and provide timely feedback for improvement.

• Work with the training supervisor to identify the needs for training in the clinic.

• Identify slow days ahead of time for training and cross-training in collaboration training supervisor and other leaders.

• Collaborate with other leaders to provide training and cross-training to the team.

• Assess team members with potential to learn or do more in the department.

• Assist training supervisor with preparation of weekly or monthly training and report.

• Supporting and processing other work as assigned.

Benefits:

• Generous monthly benefit package
• Bonus
• Training hands-on and certifications
• Paid time off
• Paid holidays
• Discount on eye products and services.

Professional skills:

• Ability to work in a fast-speed environment and under pressure.
• Knowledge about management and learning platforms.
• Good computer skills and ability to work with multiple software.
• Proven leadership skills.
• Great decision-making and strong attention to detail.
• Well-organized and problem-solving
• Strategic planning and critical thinking.
• Team management and delegation.
• Excellent communication skills and good conflict resolution.
• Ability to convey complex information in an understandable way.
• Proficiency with Microsoft Office and outlook.

Qualifications:

• Bachelor’s degree (preference in healthcare or management) with 2 years of experience in a busy medical field.
• In lieu of a degree, specialized training or certifications with 3 years of experience in a busy environment.
• Training, education or a related field with 4 years of experience in a busy environment will be considered.
• Tech savvy.
• Extensive knowledge of instructional design theory and implementation.
• Adequate knowledge of learning management systems and web delivery tools.
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Familiarity with traditional and modern job training methods and techniques.
• Experience with e-learning platforms.
• MS Office proficiency.
• Advanced organizational skills with the ability to handle multiple assignments.
• Experience working in a practice with over 40 employees is mandatory.