Clinical Administrator/Data Analyst

North Haven Hospice | Whangārei | Full-time

Are you an experienced administrator who enjoys working with systems, data and people?

North Haven Hospice is looking for a Clinical Administrator / Data Analyst to join our team in Whangārei. This is a varied role combining senior clinical administration, data analysis and reporting, systems support, and coordination of our clinical loan equipment.

You’ll play an important part in helping our clinical teams work effectively and ensuring accurate information is available to support decision-making and quality patient care.

About the role

Reporting to the Director of Clinical Services, you will:

• Provide high-quality administration support to our clinical teams
• Extract, analyse and interpret clinical and operational data
• Prepare weekly, monthly and ad hoc reports and identify key trends
• Become our PalCare Super User, supporting and training staff
• Maintain data quality, reporting standards and system documentation
• Develop user guides, processes and training resources
• Lead the internal PalCare User Group and support system improvements
• Coordinate the administration and tracking of hospice loan equipment
• Help improve systems, workflows and reporting across the organisation

About you

We’re looking for someone who is organised, analytical and confident working with both people and systems.

You will ideally bring:

• Experience in senior administration, clinical/health administration or data analysis
• Strong Microsoft Excel and data analysis skills
• Experience producing reports and turning data into useful information
• Excellent attention to detail and written communication skills
• Confidence learning new systems and supporting other users
• Strong problem-solving and relationship-building skills
• A proactive approach to improving processes and ways of working

Experience with PalCare or another patient/health management system would be an advantage, but is not essential. Experience in healthcare, developing dashboards/KPI reports, training users or supporting system improvements would also be valuable.

Why North Haven Hospice?

North Haven Hospice provides specialist palliative care and support to patients and whānau across Whangārei and Te Tai Tokerau Northland.

Our work is guided by our values of Integrity, Compassion, Respect, Excellence, Teamwork and Stewardship.

This is an opportunity to use your administration, systems and analytical skills in a role where the work you do behind the scenes directly supports our clinical teams and the care they provide.

Location: Whangārei
Hours: Full-time, 1.0 FTE

If you’re a capable administrator who enjoys data, systems and continuous improvement, we’d love to hear from you.