Clinical Application Specialist

Job Title

Business Analyst – Clinical Application Specialist

Overview

The Business Analyst - Clinical Application Specialist will support the growth and development of our industry leading healthcare software and services. They will provide ongoing support and guidance to our customers, identify business and clinical improvement opportunities, and build strong stakeholder relationships by drawing on their clinical/technical experience and knowledge.

The Business Analyst - Clinical Application Specialist will be involved with various projects and directives including software development, onboarding for new customers, application roadmap development and quality improvement.

The Business Analyst - Clinical Application Specialist will have:

• Proficient IT application skills (specific training and education on the application will be provided)

• Thorough understanding of healthcare

• Working knowledge and practical experience with business analysis methodologies

• Strong training, learning and teaching skills

• Excellent communication and customer relations skills

This position is fully remote and travel to customer sites is required occasionally.

Reports to

This position reports to the Clinical Lead/General Manager

Responsibilities

The following responsibilities cover the core activities of the role but are not limited to these alone.

• Conduct business analyst activities that document current state, future state and impact of changes utilising proven processes, systems and use case models

• Liaise with the broader team identifying areas of opportunity and improvement

• Communicate with customers and the broader team to ensure positive relationships

• Identify and support development of new opportunities for potential product improvements and projects

• Utilise a quality framework to conduct all activities

• Coordinate and conduct customer-based training and related resources (such as self-help tools)

• Understand and document effectively clinical workflow for diverse healthcare settings

• Provide local/onsite support for customers as required including training

• Conduct account management activities including setup, process and policy development

• Support onboarding processes and initial sales/tender enquiry responses

• Provide support to new and current customers, plus the internal MMEx Customer Support team

Essential Skills and Experience

• 4+ years' experience in similar role

• Bachelor’s Degree – strong clinical or technical background preferred

• Experience in the Healthcare industry, specifically working with clinical applications / digital health

• Proven experience working autonomously and proactively as part of a geographically dispersed team

• Excellent written and spoken communication skills and interpersonal skills

• High attention to detail and the ability to switch focus as business demands change

• Must have a 'can-do' attitude and be prepared to support the needs of a professional team

Desirable

We are a geographically diverse team who are predominately remote workers. The Business Analyst - Clinical Application Specialist candidate is preferred to be located in Victoria, NSW or Queensland to support our growing customer base in these regions.