Clinical Application Specialist I Fieldwork

About the role

Clinical Application Support (CAS) Specialist for NCR who will bridge the gap between laboratory science and clinical technology — ensuring healthcare partners can maximize the value of diagnostic systems and software.

Key responsibilities

• Provide real-time technical assistance and troubleshooting for laboratory information systems and clinical software
• Ensure timely resolution of system issues and coordinate with IT or vendor teams when needed
• Support system installations, configurations, and upgrades in coordination with internal teams
• Conduct onboarding and refresher training sessions for medical technologists and clinical end-users
• Develop and maintain easy-to-follow user guides, training decks, and learning materials
• Serve as a go-to resource for best practices in using clinical applications efficiently
• Monitor and ensure the accuracy, reliability, and consistency of laboratory information systems
• Implement quality control checks, report discrepancies, and recommend system improvements
• Maintain compliance with laboratory standards and healthcare regulations

About you

• Bachelor's Degree in Medical Technology with active PRC license
• At least 1 year of experience as a Medical Technologist or in a similar Clinical Application Support role
• Proficiency in laboratory information systems (LIS) and related clinical software
• Strong analytical, problem-solving, and communication skills
• Confident in conducting training and interacting with cross-functional teams
• Knowledgeable in laboratory workflows, data accuracy, and quality management

About us

At Grepcor Diamonde, we go beyond the ordinary — we deliver the difference. Since 1995, we've been empowering healthcare professionals through innovative diagnostic solutions and technology-driven support.

Benefits

• Vacation & Sick Leave Credits (convertible to cash)
• Health & Life Insurance
• Quarterly Rice Subsidy
• Government-Mandated Benefits
• Career growth opportunities in a stable, trusted healthcare company